Solutions Architect

See yourself at Dataminr

Dataminr is seeking a talented and experienced Solutions Architect to join our Customer Success this customer-facing technical role you will sit between our customers Product and Engineering to help organizations aggregate analyze and act on threat intelligence to reduce risk. Reporting to the Director of Customer Success Architecture you will combine strong technical problem-solving and account management skills to ensure customers gain real measurable value from their threat intelligence programs. The ideal candidate brings deep knowledge of threat intelligence and security technologies to resolve problems quickly and provide proactive guidance in a fast-paced environment. This role directly supports customer retention and growth driving deeper platform usage and scaling solution design best practices across the team.

This is a hybrid role based in either the NYC or DC area requiring two days a week in our NYC or Arlington VA based offices unless traveling.

AI Innovation at Dataminr

Working at Dataminr youll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

our AI technology ReGenAI is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here .

we recently launched our Agentic AI capability what were calling our Intel Agents that autonomously generates critical context for our clients on real-time events threats and risks allowing them to see the clearest most accurate view of whats happening on the ground. Learn more here

Multimodal AI: our platform detects events from many different types of data (images video sensor data audio and text in over 150 languages). Learn more here .

The Opportunity

• Drive Platform Adoption & Guidance : Train administrator and analyst users across diverse use cases and in partnership with Customer Success Managers deliver workshops best practice deep dives and architectural reviews that help customers adopt new features and capabilities.
• Map Requirements & Process Architecture : Lead technical discovery sessions to understand customer goals workflows and systems then map processes intelligence requirements and infrastructure into platform capabilities data models & automated playbooks and workflows.
• Integrate Security Ecosystems : Connect third-party security tools and data sourcesincluding SIEM EDR SOAR threat feeds and STIX/TAXIIwith our platforms to support seamless customer workflows.
• Design Automations & Workflows : Design and build playbooks integrations and AI-assisted (agentic) workflows tailored to solve complex customer security challenges.
• Customer Advocacy & Relationship Building : Build lasting relationships with customers technical stakeholders and manage communications for service and product requests.
• Voice of the Customer & Best Practice : Bring customer feedback to Product and Engineering to influence the roadmap and escalate bugs and develop and maintain best practices playbooks and documentation for solution design across the team.
• Mitigate Adoption & Renewal Risks : Spot adoption and renewal risks early in collaboration with Customer Success Managers while occasionally traveling to customer sites for workshops implementations and problem resolution.

What You Bring

At Dataminr we value you for who you are. We encourage you to apply for this role even if you dont meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• Core Experience : 3 years in Customer Success Support or a technical role in cybersecurity threat intelligence or a related engineering field.
• Hands-On Technology Expertise : Direct experience with Threat Intelligence Platforms (TIP) SOAR SIEM or similar security automation technology along with a strong background in Linux network security and cloud platforms (SaaS/IaaS).
• Cyber & Threat Intelligence Knowledge : Strong understanding of cybersecurity principles and the threat intelligence lifecycle (PIRs collection processing analysis dissemination) standard frameworks (MITRE ATT&CK) and sharing standards (STIX/TAXII).
• Development & Scripting Skills : Experience with Python scripting REST API integrations and skilled at troubleshooting network connectivity across varied customer environments.
• Communication & Stakeholder Management : Excellent written and verbal communication skills with proven ability to explain both business value and technical advantages to analysts engineers and senior executives.
• End-to-End Project Ownership : Proven ability to own projects of increasing complexity from discovery to deployment working cross-functionally to deliver results.
• Education & Methodological Execution : Bachelors or Masters degree in Computer Science or a related discipline (or equivalent experience) paired with strong organizational and methodical problem-solving skills.

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About Dataminr

At Dataminr we are a mission driven team of talented builders creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminrs groundbreaking AI-powered intelligence platform provides organizations with the earliest signals of emerging risks events and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100 Dataminrs platform analyzes billions of public data inputs spanning text image video audio and sensor data across 150 languages empowering our clients to stay one step ahead in an increasingly complex world where every second counts.

Founded in 2009 we have pioneered the worlds first real-time event detection platform long before the recent Gen AI boom. Dataminr operates all around the world united by our passion to use AI for the greater good be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.

As our employees focus on developing our revolutionary technology we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements offices all over the world to foster collaboration generous PTO and sick leave and more as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits .

We believe our differences give us strength. Our employees are empowered to be their best authentic selves through various opportunities such as our robust employee resource group (ERG) network manager development programming professional development funds and more.

We serve a global community made up of many cultures and strive to reflect the world and clients we serve with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good fostering a culture of allyship and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.

The annual on-target earnings (OTE) for this position are $131362 - $192770 which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive Company equity. Actual OTE will be based on a number of factors including but not limited to geographic location applicant skills and prior relevant experience.

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race sex color creed religion national origin age disability genetics marital status pregnancy unemployment status sexual orientation citizenship status or veteran status.

Dataminr will collect and process your personal data in accordance with Dataminrs candidate privacy notice available here . By providing your details and applying via our careers website you acknowledge that you have read our candidate privacy notice. If you have any queries please contact or .

Required Experience:

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