Customer Service Representative

Customer Service Representative

Are you a customer service rock star who loves helping people and creating positive experiences? Join Associated Asset Management (AAM), where teamwork, growth, and a high-performing culture empower employees to thrive and reach their full potential! In this role, you'll deliver prompt, courteous, and accurate support to homeowners by managing account information, processing address updates, and answering billing questions with professionalism and care.

Position Responsibilities:

• Partners with Customer Service Supervisor and team members to establish effective procedures for collecting payments on a scheduled basis.
• Partners with homeowners to provide/receive account information.
• Answers all homeowner billing questions.
• Updates computer database with homeowner's submitted address changes.
• Conducts return mail and deed research to obtain homeowner information not readily available.
• Partners with Disclosures and Transfers to ensure appropriate information is provided regarding the sell and the takeover of a new account.
• Partners with Administrative Assistants and Community Managers to provide accurate community information to homeowners.
• Performs other related duties as directed.

Knowledge, Skills and Abilities:

• Superior customer service skills.
• Ability to deal with upset customers over the phone in a calm and rational manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Primarily sitting at workstation utilizing a computer in an office setting.
• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.

Qualifications

Education:

High School or better.

Experience:

1 year: Experience in a customer service role.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.