Inbound Customer Service Representative

Job Description

Job Description

Description:

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector. 

*NOW HIRING INBOUND CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA!*

Do you like to be challenged and learning new things? Are you someone who enjoys helping others and problem solving? Come join Berkheimer Tax Innovations' Customer Service team in Bangor, PA! Tax experience is not required - We will train you!

(Paid Training Onsite - Hybrid Work from Home after Training)

WHAT YOU'LL DO:

As an Inbound Customer Service Representative , you will enjoy finding solutions to better serve our taxpayers, by quickly answering inbound phone calls, researching and problem solving.

Responsibilities include:

• Answer incoming phone calls in a busy call-center environment
• NO COLD CALLING!
• Maintain positive & timely communication with customers
• Use problem solving skills to answer difficult taxpayer inquiries
• Exhibit patience & understanding when handling taxpayer issues
• Navigate & research between numerous accounts & software programs
• Meet personal, company, & client production goals

SCHEDULE + LOCATION:

• Start Dates: August 31st & September 8th, 2026
• Full-time schedule
  • Monday - Friday, 8 am - 4:30 pm
  • No weekends!
• On-site in our Bangor, PA office
  • Once released from initial trainings (~4 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained
  • When role transitions to hybrid , 4–5 additional in-office training rotations (6–8 weeks each) within the first 18 months are required

PAY + BENEFITS:

• $15.20/hour + monthly bonus opportunity on top of hourly rate!
• On the job, paid training to help you succeed
• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Casual business work environment

Requirements:

• High School Diploma or equivalent
• Minimum 1-3 months related experience and/or training
• Excellent attitude
• Computer and keyboarding skills
• Willingness to learn a wealth of Pennsylvania tax information
• Prior clerical experience and/or customer service experience is helpful, but not required

ABOUT BERKHEIMER TAX INNOVATIONS.

While our advanced systems set the standard in the industry, we know that true success comes from our people—their dedication, teamwork, and commitment to excellence. At Berkheimer, you’ll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at hab-inc.com.

Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.