Loan Officer Assistant

Radiant Financial Group is a boutique mortgage lender that happens to do a lot of volume, but volume has never been the point. The point is the family signing at the closing table, the agent whose reputation rides on every deal, the community we're helping build real, lasting wealth. We're a tight, entrepreneurial team that believes in doing excellent work, educating the people we serve, and treating relationships like they matter more than the next commission check, because they do. And here's the truth most lenders miss: the commission checks come from the caring. Our number one source of business is past clients and agent referrals - people who come back, and send everyone they know, because we refused to settle for "good enough." When you don't settle for the baseline, your people don't just return, they bring their whole world with them. We're looking for an experienced Loan Officer Assistant to become one of the most essential people on the team. Not the most visible seat but one of the most important. The Role The Loan Officer Assistant is the operational backbone of every loan that moves through our pipeline. You'll work as a direct extension of our Loan Officers by managing files from application through processing, keeping timelines on track, coordinating with borrowers and vendors, and making sure everything is buttoned up before it ever reaches an underwriter's desk. This spans both our brokered and non-delegated correspondent channels. Here's the honest truth about this job: the best LOAs make it look easy. Files move cleanly. Borrowers feel cared for. Conditions are resolved before anyone has to chase them. The closing table is calm because you made it that way, days or weeks before anyone got there. That invisible, behind-the-scenes excellence is the whole achievement. If you take real pride in that kind of work, this is your seat. This is not an entry-level role. We're looking for someone with at least four years of mortgage operations experience, deep knowledge of broker and correspondent file requirements, and the confidence to work independently by anticipating problems before they become problems. Spanish-speaking ability is strongly preferred. This is a full-time, in-office position based in the West Valley Phoenix area. What You'll Own File Setup & Loan System Management Set up new loan files and keep the LOS accurate, complete, and organized from day one. Prepare, send, and track initial disclosures. Maintain clean loan files including title information, fee worksheets, contracts, and contact records. Ensure loan milestones, timelines, and documentation stay current throughout the process. Application & Documentation Review Review loan applications for accuracy, consistency, and completeness. Pull property profiles and county tax data. Organize, label, and quality-check borrower documentation. Proactively request missing documentation before it becomes a delay or a condition. Third-Party Services & Vendor Coordination Order, track, and follow up on title, homeowners insurance, appraisals, FHA/VA case numbers, VOEs, and other property-related services. Coordinate with borrowers, agents, title companies, and vendors to keep communication smooth and timelines intact. Review and confirm final homeowners insurance documentation prior to closing. Processing Support & Condition Management Submit complete, well-documented files to Processing. Collect, organize, and track lender and processor conditions — labeled correctly, uploaded cleanly, and ready for review. Partner closely with Processing to keep files moving efficiently toward closing. Serve as a consistent point of contact for borrowers, agents, processors, and vendors throughout the loan process. Communicate proactively and professionally — no one should have to chase you for an update. Anticipate needs, solve problems quickly, and help maintain a high-touch borrower experience from application through closing. Support Loan Officers in managing active pipelines and protecting the referral relationships that drive our business. What You Bring Minimum 4 years of mortgage experience as a Loan Officer Assistant, Loan Partner, Processor, or similar mortgage operations role. Strong working knowledge of residential mortgage files, timelines, and documentation requirements. Experience in a broker and/or correspondent lending environment strongly preferred. Fully licensed Mortgage Loan Originator preferred, or actively working toward licensing. Spanish-speaking ability is strongly preferred. High attention to detail and genuine ownership of file quality. Ability to manage multiple active loans and competing priorities without dropping anything. Confident, professional communication with borrowers, agents, and internal teams. Experience with ARIVE or a comparable LOS platform preferred. Who You Are This is the part that matters most to us. We can teach a lot of things. We can't teach whether you care. You take ownership. You don't wait to be asked. You see what needs to happen, and you make it happen because the file, the borrower, and the relationship are yours to protect. You do it right when no one's watching. Your best work happens behind the scenes. You're not chasing credit - you're chasing clean files and smooth closings, because that's who you are. You communicate like a partner. You know that a borrower who feels informed is a borrower who trusts you and that trust becomes a referral. You stay proactive, you follow through, and you never leave anyone wondering where things stand. You stay calm under pressure. This is a fast-moving, high-volume environment. You keep your head, your standards, and your sense of urgency without losing your sense of care. You're detail-obsessed for the right reason. Not because you're a perfectionist, but because someone's home, money, and trust are on the line. You're a true teammate. You wear multiple hats, fill gaps without being asked, and would rather solve the problem than assign the blame. If you've read this far and felt something click - like we're describing how you already work - we want to hear from you. $50,000–$60,000 annually, depending on experience, plus a full benefits package including health insurance and paid time off. Job Type Full-time. In-office, based in the West Valley Phoenix area. To Apply Send us your resume and a short note - not a formal cover letter, just a few honest paragraphs. Tell us about a loan or a situation where your follow-through made the difference, and what kept you doing the work even when no one noticed. That tells us more about you than a list of bullet points ever could. #J-18808-Ljbffr