Retail Maintenance, Service Operations Manager - Commercial Only

Job Description

Job Description

On-site position - Not remote

• Oversee 35+ field Techs and a team of 5 support staff
• Oversee dispatch staff for smooth and efficient work order flow, from scheduling to completion
o Ensure work order description is understood and
o Ensure the techs have proper training on procedures
o Ensure the right tech is sent to a job based on skill level
o Work to improve the skill level of the service techs
o Work to build the techs and staffs confidence, attitude
o Ensure techs have the proper
• Manage work order scheduling, with staff, to ensure ETAs are met.
• Oversee work order completions to meet client’s criteria
• Work with Account manager team to ensure our performance score card stays in the “A” rating
• Oversee that each work order is done on time, with quality and profitable
• Work with the Account Manager team on quotes and scheduling to keep the clients happy
• Oversee the warehouse staff and mechanic to ensure an efficient use of all resources
o Oversee the vehicle inventory and the proper operation

Work with the GM and owners to ensure the team works together as cohesive team

Must have "MINIMUM" 10+ years experience in the "Commercial Construction trades" and 5+ years experience in a Supervisory role
Looking for a leader that can:
• Work with, motivate and train the field staff to be their best.
• Ensure the techs have the necessary training on protocols and procedures.
• Ensure the techs are efficient and thorough in performing repairs and maintenance
\nCompany Description

Ideal Services NW is the only Self-Performing, Facility Maintenance Providers in the Pacific Northwest that actively maintains over 500 locations in Electrical, Plumbing, and Handyman based work. We are driven by an entrepreneurial spirit of success and an understanding of technology that moves the business forward. Our goal is to be problem solvers first, innovative second, and to always be responsible for our decisions. The spirit of “Integrity First” drives our company’s owners. The prevailing sentiment of Ideal Services NW from its’ clients and peers nationwide is one of steadfast integrity.

We are looking for an Operations manager that understands the fast pace nature of Service, as well as the urgency needed to keep the customers happy

Company Description

Ideal Services NW is the only Self-Performing, Facility Maintenance Providers in the Pacific Northwest that actively maintains over 500 locations in Electrical, Plumbing, and Handyman based work. We are driven by an entrepreneurial spirit of success and an understanding of technology that moves the business forward. Our goal is to be problem solvers first, innovative second, and to always be responsible for our decisions. The spirit of “Integrity First” drives our company’s owners. The prevailing sentiment of Ideal Services NW from its’ clients and peers nationwide is one of steadfast integrity.\n\nWe are looking for an Operations manager that understands the fast pace nature of Service, as well as the urgency needed to keep the customers happy