Senior Systems Engineer

Job Title: Senior Systems Engineer
Location: Columbia, MD (Onsite)
Salary: $110,000-125,000
Design. Solve. Lead.

Are you the engineer everyone turns to when the problem is too complex for anyone else?

Do you enjoy untangling technical challenges, designing scalable solutions, and leading cloud initiatives that make a real impact?

We're looking for a Senior Systems Engineer to join our growing Managed Services team. This is a hands-on technical role for someone who thrives in a fast-paced MSP environment and wants to work on complex infrastructure, Microsoft cloud technologies, Azure Virtual Desktop migrations, and strategic client projects.

This is not a ticket-queue-only position.

You'll serve as a senior technical resource, helping clients modernize their environments while mentoring teammates and solving the issues others can't.
What You'll Be Doing
Technical Leadership

• Act as the primary escalation point for complex technical issues
• Perform root cause analysis and implement long-term solutions
• Lead troubleshooting efforts across cloud, server, networking, and virtualization environments
• Support service desk teams with advanced technical guidance

Cloud & Infrastructure Projects

• Design and implement Microsoft Azure solutions
• Lead Azure Virtual Desktop (AVD) deployments and migrations
• Execute Microsoft 365 migrations and modernization initiatives
• Design scalable, secure infrastructure for a variety of client environments
• Participate in planning, architecture, and project delivery

Client Engagement

• Work directly with clients to understand business and technical requirements
• Communicate solutions clearly to both technical and non-technical stakeholders
• Build trusted advisor relationships through professionalism and technical excellence

What You Bring
Required Experience

• 5+ years of IT engineering experience
• Experience working in a Managed Services Provider (MSP) environment strongly preferred
• Advanced troubleshooting and problem-solving abilities
• Strong communication and client-facing skills

Technical Expertise

• Microsoft Azure
• Azure Virtual Desktop (AVD)
• Microsoft 365
• Windows Server
• VMware and/or Hyper-V
• Networking fundamentals (TCP/IP, VLANs, VPNs, routing, switching)
• Entra ID (Azure AD)
• Intune
• Conditional Access
• Backup and Disaster Recovery solutions

Bonus Points

• Microsoft Azure, Security, or Microsoft 365 certifications
• Experience with SonicWall, Fortinet, or Meraki firewalls
• PowerShell scripting and automation
• Security and compliance frameworks
• RMM and PSA platforms such as ConnectWise, Autotask, or NinjaOne

What Success Looks Like

You take ownership.

You communicate proactively.

You solve problems permanently instead of applying temporary fixes.

You enjoy learning new technologies and helping clients get the most from them.

You can balance project work, escalations, and client communication without losing attention to detail.
If you're looking for a role where your technical expertise is trusted, your ideas are valued, and your work directly impacts client success, we'd love to hear from you.