Patient Care Coordinator

Patient Care Coordinator

As a Patient Care Coordinator, you will play an essential role in creating an exceptional patient experience. You will often be the first point of contact for our patients, providing a warm welcome, answering questions, scheduling appointments, and helping ensure the clinic operates efficiently.

The ideal candidate is compassionate, professional, highly organized, and able to thrive in a fast-paced environment while delivering outstanding customer service.

Responsibilities

• Answer incoming phone calls and assist patients with scheduling appointments.
• Handle patient questions, concerns, and inquiries in a timely, professional, and compassionate manner.
• Enter and maintain accurate patient information in electronic medical records.
• Transcribe and document patient chart notes as needed.
• Collect patient payments and assist with related administrative processes.
• Communicate with insurance companies to verify patient benefits and coverage.
• Order, organize, and maintain clinic supplies and inventory.
• Maintain a clean, organized, and welcoming clinic environment.
• Assist with general office administration and daily operational tasks.
• Help coordinate office priorities, personnel-related tasks, and workflow to maximize productivity.
• Build positive relationships with patients and provide exceptional customer service.
• Work independently while also collaborating effectively with the clinic team to achieve organizational goals.
• Learn and adapt to new technology, systems, and procedures as needed.

Qualifications

• Must be bilingual in English and Spanish, with the ability to communicate effectively with patients, families, and team members in both languages.
• Minimum of 3 years of customer service experience required.
• Previous experience in a healthcare, medical office, or clinic environment is preferred.
• Ability to multitask and work independently in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong computer skills and the ability to learn electronic medical records systems.
• Previous experience with electronic medical records is preferred.
• Strong organizational and time-management skills with excellent attention to detail.
• Ability to build rapport with patients and provide compassionate, high-quality customer service.
• Comfortable learning and adapting to new technology and systems.
• High school diploma or equivalent required.

Benefits

• Health insurance
• Paid sick time
• Paid time off
• Retirement plan