Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support accounts receivable and payment recovery efforts for a cleaning industry organization in Omaha, Nebraska. This Long-term Contract position is ideal for someone who can balance clear customer communication with accurate billing follow-up and strong record management. The role will focus on resolving past-due balances, maintaining collection activity documentation, and helping keep billing operations organized and current.

Responsibilities:

• Contact commercial and consumer customers regarding outstanding balances and guide them through payment resolution options.

• Review account histories, billing details, and payment records to identify discrepancies and determine appropriate collection actions.

• Maintain accurate documentation of collection activity, customer conversations, disputes, and promised payment dates in internal systems.

• Work closely with billing and internal support teams to address invoice issues, reconcile account concerns, and improve payment turnaround.

• Monitor aging reports and prioritize delinquent accounts based on risk, balance size, and follow-up timelines.

• Process account updates, enter payment-related information, and ensure records remain current and complete.

• Escalate unresolved or high-risk accounts according to established collection procedures and company guidelines.

• At least 3 years of experience in collections, billing support, or accounts receivable.
• Background handling both commercial and consumer collections in a detail-focused setting.
• Working knowledge of credit and collection practices, including account follow-up and payment recovery processes.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to communicate clearly and confidently with customers regarding billing and payment matters.
• Experience reviewing account information, researching discrepancies, and documenting collection activity thoroughly.
• Proficiency with standard office systems and tools used for billing, collections, and record maintenance.