9-1-1 Telecommunicator

Essential Duties & Responsibilities Receive and process Emergency 911 and non-emergency calls requesting police, emergency medical or fire service including hearing impaired calls (TTY) and text messages. Provide lifesaving instructions through the application of pre-arrival and post-dispatch instructions. Determine true nature and location of emergency; prioritize and dispatch Police, Fire and public service units as necessary in accordance with established policies and procedures; monitor resources for response and safety. Dispatch public safety resources to emergency and non-emergency calls for service by voice or by digital means; use advanced computer systems to manage public safety resources and help minimize response times to emergencies. Operate a variety of communications and telecommunications equipment including wide band radio, telephone and computer consoles and systems, and other recording devices. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other medical, fire and law enforcement agencies. Complete a minimum of 48 hours of Continuing Dispatch Education (CDE) every two years. Maintain a log of CDE hours on the IAED Recertification website in order to be eligible to obtain recertification. Perform inquiries and relays accurate and timely information utilizing public safety databases such as National Crime Information Center (NCIC), Division of Criminal Information, Statewide Warrant System (NCAWARE), and Law Enforcement Records Management Systems. Receive, process, and transmit information by verbal communication, teletype or computer to federal, state and local government agencies. Minimum Qualifications Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: None. Training: Equivalent to completion of the twelfth grade supplemented by specialized training in public safety communications. Licensing & Certifications Required IAED Emergency Telecommunicator Certification (ETC) or APCO Basic Telecommunicator; IAED Certifications [Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), and Emergency Medical Dispatch (EMD)]; DCI Certification; CPR Certification and Fayetteville Call Taking certification within 6 months from date of hire. Fayetteville Fire and Police Dispatch certifications must be obtained as training becomes available. Per North Carolina Administrative Code – "A conviction of a crime or unlawful act defined as a Class B misdemeanor renders an applicant or certified DCIN user ineligible to become certified as a DCIN user when such conviction is within 10 years of the application date of request for DCIN certification. A conviction of a felony or two or more Class B misdemeanors regardless of the date of conviction renders an applicant or certified DCIN user permanently ineligible to hold such certific". Preferred None Special Requirements This position is subject to pre-employment polygraph and/or CVSA testing. Must be a U.S. Citizen Benefits Paid Vacation, Sick Leave and Holidays Retirement The City is an Equal Opportunity Employer and values diversity at all levels of its workforce. #J-18808-Ljbffr