Sales Support Specialist

Job Description

Job Description

At DVS Group, customers are at the heart of everything we do. We're seeking a Sales Support Specialist who enjoys helping customers, supporting the sales process, and collaborating across teams to deliver an outstanding customer experience. This role is ideal for someone who is organized, detail-oriented, and enjoys variety in their day. You'll support several areas within our Sales team — spanning both our DVS LED Systems and Volux Lighting brands — providing flexibility where it's needed most while helping maintain the high level of service our customers have come to expect from DVS Group.

Why DVS Group?

Joining DVS Group means becoming part of a growing leader in commercial LED video wall displays and entertainment lighting solutions. Through our two brands — DVS LED Systems (commercial and outdoor LED video walls) and Volux Lighting (stage and entertainment lighting fixtures) — we serve customers across pro AV, live events, broadcast, and commercial display markets. We move fast, support one another, and believe exceptional customer experiences begin with exceptional employees. If you enjoy working in a collaborative environment where every day brings new opportunities to learn and grow, we'd love to meet you.

Core Responsibilities

• Support the sales team by phone and email while providing timely, professional service to prospects and customers.
• Provide pre- and post-sale support by answering customer questions and coordinating solutions with Sales Representatives.
• Assist customers with product availability, pricing, lead times, order status, and shipping inquiries.
• Collaborate with Sales, Customer Service, Technical Support, Shipping, and Warehouse teams to ensure customer satisfaction and smooth order fulfillment.
• Support Sales Administration functions, including CRM data entry, sales reporting, and maintaining accurate customer and opportunity records.
• Provide departmental coverage during planned absences and assist with balancing workload across the Sales team.
• Maintain accurate customer and account records within our CRM and ticketing systems (NetSuite and Zendesk).
• Coordinate with shipping carriers regarding deliveries, tracking, and shipment-related inquiries.
• Prioritize multiple tasks while maintaining accuracy and attention to detail.
• Continuously learn DVS LED Systems and Volux Lighting products, pricing, and processes to better support the sales team and customers.
• Perform other duties as assigned.

Requirements & Qualifications

• Minimum of two (2) years of sales support, sales administration experience in a B2B environment.
• Experience supporting sales activities by phone in a business environment.
• Experience using CRM software and case management/ticketing systems.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Strong data entry skills with excellent attention to detail.
• Experience working with shipping carriers, vendor inquiries and warehouse teams.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks without sacrificing quality or accuracy.
• Strong analytical and problem-solving skills.
• Ability to make sound decisions while following company policies and procedures.
• Eagerness to learn new systems, products, and processes.

Preferred Qualifications

• Experience supporting LED displays, lighting, entertainment technology, electronics, or other technical products.
• Experience working with both B2B and B2C customers.
• Interest in live entertainment, lighting, video, or production technology.
• Previous experience in a fast-paced sales environment.
• Experience with NetSuite and/or Zendesk a plus.

Location Requirement

This position is based in Pompano Beach, Florida and requires working on-site.

What We Offer

• Health, Dental, and Vision Insurance
• Paid Time Off, Holidays, and Sick Time

** DVS Group is not accepting applications from 3rd party recruitment firms or talent agencies **

DVS LED is a leading US-based manufacturer and provider of large-scale LED video display solutions with a diverse, innovative product line designed to service a wide range of market sectors from Live Event Production, Houses of Worship, Studio Broadcast, Higher Education, and more. We are passionate about providing these exceptional products and assisting our customers in making informed decisions, providing unmatched support as a strategic partner before and beyond the sale.

Company Description

DVS LED is a leading US-based manufacturer and provider of large-scale LED video display solutions with a diverse, innovative product line designed to service a wide range of market sectors from Live Event Production, Houses of Worship, Studio Broadcast, Higher Education, and more. We are passionate about providing these exceptional products and assisting our customers in making informed decisions, providing unmatched support as a strategic partner before and beyond the sale.