Leasing and Service Manager

Job Description

Job Description

The  Leasing and Service Professional, Level 3 is a senior individual contributor who leads leasing execution, supports occupancy performance, and provides day-to-day training and guidance to junior leasing associates.  

KEY RESPONSIBILITIES  

• Perform leasing, move-in, renewal, and transfer activities
• Qualify prospects and conduct high-quality tours
• Maintain consistent follow-up cadence for all traffic sources
• Process applications, approvals, payments, and lease documentation
• Inspect show units and tour paths for readiness
• Support resident retention and outreach initiatives
• Train, mentor, and coach less experienced leasing team members
• Assist management with competitor research
• Maintain closing ratio in accordance to company standards and performance expectations

REQUIRED QUALIFICATIONS

• High school diploma or GED
• Prior leasing, sales, or customer service experience
• Strong administrative accuracy and leasing systems proficiency
• Ability to coach peers and model best practices

PREFERRED QUALIFICATIONS

• Multifamily leasing experience
• Training or onboarding experience
• Valid driver's license where travel between communities is required

COMMUNICATION SKILLS

• Advanced verbal and written communication skills
• Ability to coach, train, and mentor team members effectively
• Strong sales, negotiation, and closing communication abilities
• Ability to professionally handle escalated resident or prospect concerns
• Strong presentation and interpersonal communication skills
• Ability to provide clear direction, feedback, and instruction to peers
• Strong organizational and cross-functional communication abilities
• Ability to maintain professionalism in high-pressure situations

TECHNOLOGY SKILLS

• Familiarity with reporting tools, lead management systems, and occupancy tracking
• Ability to use mobile technology and communication
• Strong proficiency with property management and leasing systems
• Ability to manage leasing workflows, approvals, and reporting accurately
• Experience with CRM systems, digital leasing tools, and online applications
• Proficiency with Microsoft Office Suite, especially Excel and Outlook
• Ability to train team members on leasing systems and operational technology platforms effectively

  PHYSICAL/WORK REQUIREMENTS

• Frequent walking, standing, touring, and computer work
• May require local travel and weekend availability

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.   

WHY JOIN BRIDGE PROPERTY MANAGEMENT?  

We are dedicated to fostering an inclusive workplace where everyone feels valued. Beyond recruitment, we continuously refine our workplace practices to support our employees’ growth and success. We are also proud to support Environmental, Social, and Governance (ESG) initiatives across all Bridge properties and offices.  

WHAT WE OFFER  

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to Mental Health & Well-Being service.
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.

We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.