Enterprise Customer Success Manager

Owning and nurturing relationships with enterprise-sized customers, the full-time Enterprise Customer Success Manager will serve as a trusted advisor to C-suite executives, managing a portfolio of accounts to drive measurable business outcomes and ensure long-term partnership success in a remote environment. Key responsibilities Manage the end-to-end customer relationship for a portfolio of 50-70 enterprise accounts, developing success plans aligned with customer objectives Conduct regular business reviews to articulate value, product utilization, and identify adoption gaps while coordinating resources to address them Proactively identify risks and develop mitigation plans, maintaining accurate renewal forecasting and account health documentation Required qualifications 3+ years in Enterprise Customer Success, Account Management, Management Consulting, or Sales at a B2B SaaS or technology company Proven track record of 95%+ gross retention and net expansion in enterprise segments Experience navigating complex organizations with extended sales and renewal cycles Financial fluency with P&L discussions, TCO, ROI, and building executive-level business cases Exceptional communication and presentation skills with executive audiences