Coordinator-Customer Service II

Coordinator-Customer Service

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Minimum requirements:

• One (1) year of experience in a physician practice or clinic.
• Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice.
• Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Baptist Memorial Healthcare Corporation