AI Principal Technical Consultant (ServiceNow AI)

DETAILS

• Location: Remote
• Travel: up to 25% travel, as needed
• Position Type: 12M+ Contract
• Hourly / Salary: to $160W2+ (based on experience level)

JOB SUMMARY

Vaco is currently seeking multiple AI Principal Technical Consultants for a 12M+ Contract opportunity that will be remote. The AI Principal Technical Consultants will leverage deep ServiceNow expertise to architect, design, develop, and deploy AI-powered solutions across the ServiceNow platform, including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. The AI Principal Technical Consultants will serve as the technical lead for enterprise AI initiatives by mentoring development teams, ensuring solution quality, providing architectural guidance, and overseeing project delivery from design through implementation. The AI Principal Technical Consultants will deliver consulting, integration, and enterprise AI solutions that enable intelligent automation, optimize business processes, and drive measurable business value across the organization.

JOB REQUIREMENTS

• ServiceNow SME (Subject Matter Expert)
  • Developing / Architecting Solutions on the ServiceNow Platform
  • ServiceNow Process Areas (expertise) – ITSM / ITOM / HRSD / CSM / SPM, etc. + AI / Automation Capabilities in 1+ Areas
  • ServiceNow Development – Scripting / Workflow Development / AI Agent Configuration / Skill Development / Workflow Orchestration
• ServiceNow AI / Agentic AI
  • Implementing ServiceNow AI Capabilities (Now Assist / AI Agents / Predictive Intelligence / Virtual Agent / NLU / Agentic AI Workflows)
  • Designing AI / Intelligent Automation Solutions via ServiceNow AI Platform
  • ServiceNow AI Roadmaps / Best Practices / Emerging Platform Capabilities
• AI / GenAI Technologies
  • Generative AI / LLM Expertise – GenAI / LLM / Prompt Engineering / RAG / AI Governance
  • Evaluating AI Architectures – Build vs. Configuration Architecture Decisions / Model Selection / Enterprise AI Design Tradeoffs
  • Responsible AI / AI Governance / Security / Compliance
• Integration / Solution Architecture
  • ServiceNow AI Capability Integration – 3rd Party Applications / LLM Providers / Enterprise Data Platforms / APIs / Automation Tools
  • Enterprise AI Solution Architecture – Architecting Scalable / Secure / Maintainable Solutions Across Multiple Technology Platforms
• Consulting / Leadership
  • Technical Lead / Solution Architect on Enterprise ServiceNow Implementations
  • Mentor Developers / Provide Architectural Guidance / Perform Technical Reviews / Ensure High-Quality Project Delivery
  • Translating Business Requirements into Technical AI Solutions
• Executive Engagement
  • Effectively Communicating AI Strategy / Business Value / ROI / Technical Recommendations to Executive / Technical Audiences
  • Excellent Written / Verbal Communication Skills + Strong Stakeholder Management Abilities

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.