ServiceNow Continuous Automation Monitoring Project Manager

Role Description

Kentro is seeking a ServiceNow Continuous Automation Monitoring (CAM) Project Manager to support our VA-ESOM End Point Support and Operations Monitoring contract across the United States leading the centralized support team responsible for the post-implementation operation, governance, and continuous improvement of the ServiceNow CAM Module. The CAM Project Manager is the single accountable owner for service delivery to ATO Managers, cross-functional coordination across stakeholder groups, and successful execution of the CAM transition plan.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Responsibilities

• Lead the CAM Centralized Support Team, including resource planning, performance management, and team development.
• Serve as the central intake point for items received from ATO Managers; triage, prioritize, and assign work across the team.
• Own and maintain the CAM transition plan, including the phased rollout schedule, milestones, RACI, dependencies, and risk register.
• Coordinate with EndPoint Engineering, Information System Owners (ISOs), the ATO program office, and the AODR to maintain end-to-end visibility of all CAM tasks.
• Establish and chair recurring governance forums (steering committees, working groups, status reviews) with stakeholders.
• Define and report against team KPIs and SLAs, including intake response times, training completion, dashboard accuracy, and SOP adherence.
• Review and approve training materials, SOPs, job aids, and reports prior to publication.
• Escalate risks, issues, and dependencies to executive leadership; communicate program status to senior stakeholders.

Qualifications

• Bachelor's degree in Information Systems, Cybersecurity, Business, or related field.
• 10+ years of program or project management experience, with at least 3 years leading cybersecurity, risk, or compliance programs.
• Demonstrated experience with NIST Risk Management Framework (RMF), FISMA, or equivalent authorization frameworks.
• PMP or equivalent project management certification.
• Direct experience with ServiceNow GRC, IRM, or CAM modules in a post-implementation operational context.
• Strong stakeholder management, executive communication, and team leadership skills.

Requirements

• US Citizen or Green card holder.
• Willing and able to obtain and maintain Public Trust Clearance.
• Must meet updated ID requirements: ID requirements .
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• Education reimbursement for certifications, degrees, or professional development.
• Flexibility for professional growth and networking.
• Activities – virtual and in-person – e.g., happy hours, holiday events, fitness & wellness events, and annual celebrations.
• Commitment to a positive workspace for creativity, innovation, and happiness.