Eye Care Director

Requisition ID: 925946
Store # : K00156 LC Store Ops Field US
Position: Full-Time
Total Rewards: Benefits/Incentive Information

At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.

When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow.

For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Brand Eye Care Director provides leadership and support to the employee and sublease ODs to grow practice through increase of eye exams. The ECD leads the delivery of a great eye care experience and continual exam growth through consistent and effective communication of the brand standards and patient needs. Works with OD Recruiters and field team to source, attract and retain high performing doctors, ultimately responsible for ensuring adequate eye care availability to meet patient demand. The Brand Eye Care Director is also responsible for the ongoing assessment of performance, and the continuous development of the doctor, and motivation to ensure retention.

MAJOR DUTIES AND RESPONSIBILITIES

• Responsible to increase exam count, patient retention and OD NPS; accomplished by coaching and influencing OD's and their teams to deliver the patient expectations and coaching and developing Regional Managers to do the same
• Partner with Zone/Territory Leader to ensure all Regional and Store Managers are engaged in collaborating and building relationships with their OD's to impact the overall business results of increased exams, retention and OD NPS
• Responsible to partner with EC Recruiting, to ensure appropriate focus given so there are no stores without a sublease doctor covering the location, and no dark days that require coverage to serve needs of the patients
• Responsible for the correct levels of day to day utilization to ensure the patients are able to be seen when convenient to them
• Responsible to ensure that all on-boarding activities have been completed by respective teams accountable
• Responsible to ensure alignment with brand field leaders, measuring and developing Regional Managers on result gaps within the OD business KPI's and collaborate to build action plans to increase performance of the location
• Support, deploy & execute brand and eye care initiatives, ensuring there is zero variance in execution and experience by the patient
• Establish effective relationships & collaborations with other departments (Eye Care COE, Marketing, Fleet, Legal, Finance, etc.) to address key business issues & opportunities
• Maintain knowledge of state regulatory requirements for optometric practice. Stay abreast of any pending rule changes or legislation, and partner with Luxottica Retail's legal and regulatory services department accordingly
• Ensure that all stores/doctors are in compliance with company, HIPAA, PIPEDA, and other privacy policies
• Keep track of upcoming lease renewals and ensure the timely completion and submission of all necessary forms/documents related to changes in lease terms

BASIC QUALIFICATIONS

• BA/BS in business, health care or related field
• 10+ years of multi-unit responsibility for physician or optometric practice management, Franchising, subleasing/contracting responsibility for optical company, ophthalmology group, practice-management company or health care/ophthalmic goods and services vendor, or similar experience
• Key competencies: Business Acumen, Networking & Attracting Top Talent, Strategic Thinking, Critical Thinking and Engagement
• 75% travel

PREFERRED QUALIFICATIONS

• OD degree; licensed to practice optometry in a state where brand does business

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email View email address on click.appcast.io.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.