Medical Information and Services Assistant (Medical Scheduler)

The Department of Corrections, Division of Health & Rehabilitation Services, is recruiting for a Medical Information & Services Assistant (MISA) position at the Anchorage Central Office (ACO) located in Anchorage, Alaska.

Watch Alaska DOC HARS Video Here

What You Will Be Doing

This position is responsible for scheduling and coordinating offsite medical care that has been deemed essential for an inmate in the care and custody of DOC. This includes reviewing the electronic health care record system for offsite referrals that need to be scheduled, communication with community medical providers, scheduling the needed care, communication of pre/post special instructions, as well as the coordination of the master centralized transportation calendar. This position requires organizational skills, the ability to multi-task, good communication skills, critical thinking to aid in understanding of the care needed, urgency and prioritization of tasks and the ability to collaborate within and outside of our system; especially with our transport team and facility staff (i.e. health practitioners, nurses and doctors).

Our Mission, Values, And Culture

We are dedicated to providing essential health care and to promoting rehabilitation. We are committed to a culture of professionalism, quality and safety. We seek applicants who are interested in furthering the HARS Mission and who will strive to uphold the Division’s Core Values of Respect, Integrity, Compassion, Teamwork and Safety.

Benefits Of Joining Our Team

We are seeking applicants who are highly motivated and competent to join our diverse team and provide care to an underserved group of people across the State of Alaska. This position will provide you with an opportunity for professional growth and assisting people in returning to the community as better citizens.

The Working Environment You Can Expect

This position is located in the Atwood building in beautiful downtown Anchorage; covered parking at the Linny Pacillo parking garage is provided for employees. This position works primarily out of Anchorage Central Office.

Who We Are Looking For

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

Minimum Qualifications

Two years of specific experience in a medical office, clinic, or healthcare facility providing such clerical support services as reception duties, answering routine questions on services or products, preparing and retrieving information from electronic or hard copy medical files while maintaining confidentiality, recording expenditures and receipts, proofreading, and/or typing routine correspondence.

OR

Three years of general clerical experience that includes clerical tasks such as performing reception duties, answering routine questions on services or products, retrieving information from electronic or hard copy files, recording expenditures and receipts, proofreading, and/or typing routine correspondence. This experience may be met by service as an Office Assistant 1 or its equivalent with another employer.

Substitution

Either an Associate's Degree from an accredited institution in Health Information Technology or closely related field of study or a certificate of successful completion from an accredited program in medical transcription or medical coding may substitute for two years of the requisite experience.

Special Note

Some positions in this class may require successfully passing a background check per AS 47.05.300 - 47.05.390 and 7 AAC 10.900-7 AAC 10.990.

Additional Required Information

REQUIRED DOCUMENTS

• List 3 performance evaluations
• 3 professional references

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

Work Experience

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

PREA NOTIFICATION

Requirements

The Department of Corrections follows and maintains federal and state requirements standards including, but not limited to, Prison Rape Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders. PREA standards preclude the department from hiring or promoting anyone who has engaged in, or been convicted of any conduct which would violate PREA standards related to sexual assault including:

• Sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution;
• Convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or
• Has been civilly or administratively adjudicated to have engaged in the activity described above.

CRIMINAL HISTORY CHECKS/APSIN/ACOMS

Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

FINGERPRINT NOTICE

All Department of Corrections employees are required to be fingerprinted. The successful candidate must pass a criminal history check.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call View phone number on jobradars.com or 465-4095 in Juneau or View phone number on jobradars.com (TTY) or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at View phone number on jobradars.com (toll free) or View phone number on jobradars.com if you are located in the Juneau area. Requests for information may also be emailed to ***email_hidden***.

For applicant password assistance, please visit:

Contact Information

Nekeysha Taylor

Chief Medical Social Worker / Protective Services Specialist 4

View phone number on jobradars.com

View email address on jobradars.com

Careers With The State Of Alaska Offer MANY Benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
• The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
• AVTEC
• Confidential
• Correctional Officers
• Marine Engineers
• Mt. Edgecumbe Teachers
• Supervisory
• Unlicensed Vessel Personnel/Inland Boatman's Union
• Exempt employees (not covered by collective bargaining)
• The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
• General Government
• Labor, Trades and Crafts
• Public Safety Employees Association
• Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
• Term life (employee, spouse or qualified same sex partner, and dependents)
• Long-term and short-term disability
• Accidental Death and Dismemberment
• Long-term care (self and eligible family members)
• Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year