Grocery General Merchandise Clerk

Grocery General Merchandise Clerk

Location: Downey, CA, US, 90241 Store Number: 0155

Sponsorship: Please note Stater Bros. Markets is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Job Summary

The General Merchandise Clerk ("GMC") is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to our customers. This position plays a key role in supporting multiple areas of store operations and delivering outstanding customer service; therefore requires a versatile and adaptable individual who can take on a variety of tasks as needed throughout the store. This role consists of front-end responsibilities, including bagging customer purchases, retrieving shopping carts, and helping maintain a smooth and efficient checkout process. In addition, the position involves other responsibilities such as stocking shelves, organizing displays, fulfilling e-commerce shopping orders for customers, and assisting with floral and cut fruit preparation and presentation.

Job Responsibilities

• Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer's shopping experience (G.O.A.T)
• Assist with customer questions, locating products, product recommendations, and communicating out-of-stock issues or customer concerns to store management
• Bag groceries carefully and efficiently, separating items properly; along with offering and helping customers with loading groceries to their vehicles
• Ensure shopping carts are regularly gathered from the parking lot and organized at store entrances for customer use
• Open boxes to stock, and refill shelves, displays, and end caps with general merchandise items
• Following CAO bread procedures for working and writing bread orders
• Build and maintain GMC product displays following store planograms, seasonal guidelines, and store management
• Bale cardboard regularly and maintain the backroom clean, organized, and free of clutter to ensure a safe and efficient work environment
• Ensure correct signage and pricing is visible and accurate, including routine price changes
• Keep aisles and display areas clean, safe, and free of hazards
• Receive online orders, accurately locate and inspect items for damage, defects, or freshness before packing to meet customer expectations
• Pack items properly to avoid damage during transport and label orders clearly for pickup
• Cut, prepare, package, label, and price fresh-cut produce items for sale to customer
• Open, price, and stock floral merchandise while keeping displays neat, attractive, and well-organized to draw customer interest
• Operate all standard store equipmentsuch as hand trucks, box cutters, department equipment, etc. safely and efficiently by adhering to established safety protocols
• Work collaboratively with team members to ensure smooth department operations and excellent customer experience

Requirements / Qualifications

Must be at least 18 years of age

High school diploma is preferred but not required

A valid Food Handler / Health Card

Ability to work in a fast-paced environment and handle multiple tasks and responsibilities

Friendly, helpful attitude with a focus on customer satisfaction and service at all time

Ability to work well within the team and follow direction with a good attitude

Excellent communication skills (both oral and written) with the ability to communicate clearly and respectfully with customers and teammates

Basic math and reading skills for handling pricing, labels, equipment, and inventory

Good problem-solving abilities and attention to detail

Ability to stand for extended periods and lift moderate weights

Available to work a flexible schedule, including evenings, weekends, and holidays

Must maintain a sense of integrity and adhere to all store policies and procedures, including safety standards and the collective bargaining agreement