EMS Systems Analyst Sr

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. Performs systems maintenance and improvement activities to support the effectiveness of the Grid and Market Solutions (GMS) suite of systems and applications. The suite includes ICCP/SCADA, Energy Management System (EMS), Voltage and Transient Stability (VSAT/TSAT) systems, PMU System, Itron Load Forecasting System, Operator Training Simulator (OTS), Data Historian (PI), Network Model Management System (NMMS), Market Management System (MMS), Outage Scheduler (OS), Congestion Revenue Rights (CRR) System, Grid Planning systems, Resource Integration system and Control Room Situational Awareness tools. This role plans and executes system software upgrades, configurations, application software release installations, and performs non-functional testing of GMS systems and applications. This position maximizes system uptime and mitigates GMS system failures. This role will analyze user requirements, procedures, and problems to automate or improve systems. Reviews computer system capabilities, workflows, and scheduling limitations. Design systems solutions to help the organization operate more efficiently and effectively. Provides 24x7 technical support for GMS systems on a rotational basis. Responsible for the integration of GMS systems and applications, monitoring, and regular maintenance of the GMS systems’ environments and derived systems. Responsible for planning, deploying, and managing containerized GMS applications utilizing CI/CD integration tools. JOB DUTIES Understands and apply principles, theories and concepts related to the profession and ERCOT's culture. Exercises judgment within defined procedures and practices to determine appropriate action. Impact is generally limited to specific assignments or projects. May respond to inquiries and/or provide assistance and/or guidance to lower-level workers. ADDITIONAL JOB DUTIES Routinely monitors GMS systems and applications, as well as regular maintenance activities Coordinates and performs database updates and upgrades in the GMS environments Assists Operations Engineering, Market Operations, and other business units during acceptance testing of new and/or enhanced applications Supports effective use and administration of GMS systems and applications by preparing and reviewing technical documentation Performs patch implementations and migrations in the GMS systems Performs system setup and testing with Market Participants as appropriate Responds to system failures and operator questions on a 24/7 on-call rotation Works with market participants to resolve problems and implement changes Performs emergency recovery and troubleshooting of GMS systems and applications Develops and maintains strong computer skills including in common business applications such as Excel, Word, and Access Works on all aspects of GMS applications, including implementing new technologies and participating in the development of standards and processes to ensure effective administration and maintenance Maintains real-time data collection to support GMS systems and applications Maintains, troubleshooting, and repairs the GMS systems, applications, and interfaces Troubleshoots GMS system issue utilizing system data metrics such as CPU, memory, and NFS storage consumption Proactively identifies design problems and drives resolution Participates in GMS Disaster Recovery Drills Tests, certifies, and implements changes to the Production and Test environments Level 3 – Above + Interfaces with ERCOT QSEs on a regular basis to perform communication tests and support Analyzes system performance and recommends business enhancements Represents GMS Production Department at interdepartmental meetings Works with vendors to clarify GMS systems capabilities and requirements; understands the vendor's needs, and resolves issues that may arise as the vendors work to make changes and improvements Senior – Above + Performs systems maintenance and improvement activities to support the effectiveness of the GMS Participates in planning and evaluating the impact of system modifications and maintenance activities Plans, deploys, and supports containerized GMS applications utilizing CI/CD integration tools (Ansible, Jenkins, Jfrog and Github etc.). Enhance GMS systems and application monitoring utilizing various monitoring tools to improve GMS systems’ reliability Trains and supports users on all aspects of the GMS and related applications Participate in industry meetings and discussions related to GMS technologies to maintain and expand knowledge that is applied on the job May provide training or oversee the work of less experienced systems analyst May act as mentor and advisor to less experienced engineers/analysts Works independently on assignments and projects Participate in multifunctional teams to obtain input, address comments, and perform studies Assists in developing tools, processes, and procedures that enhance system reliability and departmental/organizational efficiencies Participates with other ERCOT departments to select and implement system changes as needed All Levels - Preferred Work Experience Experience with one of the vendors (GE, Siemens, Hitachi Energy/ABB, Resource Innovations, OSI Inc) Energy Management System (EMS) or Market Management System (MMS) or Outage Management Systems and applications preferred AVEVA Pi Historian Applications and Web Tools Power industry experience in grid and market arena preferably with software vendors or ISO/utilities Experience with XML, Java, CSS/HTML, JSON and Web Technologies Experience with Oracle PL/SQL Experience with Azure/AWS cloud technologies Experience with developing integration layers using Messaging Services: Tibco JMS, AMQ Experience with programming languages such as FORTRAN, C, C++, Java, Perl, and Python All Levels - Preferred Skills Requirement Programming Languages/Packages/Scripting: C, C++, Java, Perl, Python, PL/SQL, Shell Scripting Operating System: Windows, Linux Database: Oracle, SQL Server Source Code Control Tools: Git, GitHub CI/CD Tools (Github, Jenkins, Ansible, Jfrog etc.) Change Management and Defect Tracking Tools – Jira, qTest etc. REQUIRED EXPERIENCE Level 2 Analyst: Requires minimum 1 year job-related work experience in excess of degree requirements. Requires minimum 1 year related work experience in one of the following areas: Energy Management System (EMS)/ICCP/SCADA, Market Management System (MMS), Outage Management Systems, Linux OpenShift, Docker, Kubernetes, OSI soft PI, or creating dashboards on Linux/Windows Platforms Level 3 Analyst: Requires minimum 3 years’ job-related work experience in excess of degree requirements. Requires minimum 3 years related work experience in one of the following areas: Energy Management System (EMS)/ICCP/SCADA, Market Management System (MMS), Outage Management Systems, Linux OpenShift, Docker, Kubernetes, OSI soft PI, or creating dashboards on Linux/Windows Platforms Senior Level Analyst: Requires a minimum of 5 years job related work experience in excess of degree requirements. Requires minimum 5 years related work experience in one of the following areas: Energy Management System (EMS)/ICCP/SCADA, Market Management System (MMS), Outage Management Systems, Linux OpenShift, Docker, Kubernetes, OSI soft PI, or creating dashboards on Linux/Windows Platforms Salary and level will be based on overall experience as determined by ERCOT. EDUCATION Bachelor's Degree: Electrical Engineering, Computer Science, Computer Engineering or related field (Required) Master's Degree: Electrical Engineering, Computer Science, Computer Engineering or related field (Preferred) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required WORK LOCATION – Taylor, TX: Employees will be required to be on-site in Taylor, TX at a minimum of 2 days per week, or more, as needed based on the business needs as determined by management Remote work is required to be performed from your Texas residence. Employees may opt to work on-site more than required or 100% of the time The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time. #LI-Hybrid, #LI-MH1 ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law. Expected Salary Range: $109,000 - $150,000 The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to 27 million Texas customers - representing about 90 percent of the state's electric load. As the independent system operator for the region, ERCOT schedules power on an electric grid that connects more than 54,100 miles of transmission lines and 1,250 generating units. ERCOT also performs financial settlement for the competitive wholesale bulk-power market and administers retail switching for 8 million premises in competitive choice areas. ERCOT is a membership-based 501(c)(4) nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. ERCOT's members include consumers, cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers,) and municipal-owned electric utilities. ERCOT offers an excellent benefits package, which includes health, dental, vision, life insurance, long/short-term disability insurance, long-term care insurance, Section 125 Flexible Spending Account, and a Retirement Savings Plan. The medical, dental, vision, and quality-of-life benefits offered by ERCOT are second to none. Full-time employees are eligible to enroll in benefits on the first of the month following the date of hire. Additionally, 401(k) plans are available to help employees plan for the future. The ERCOT Internship Program provides college students the opportunity to develop their skills in a professional work environment. Each intern will receive unique projects and assignments that aim to solve real challenges facing the electric industry. ERCOT internships provide professional learning experiences that offer meaningful, practical work related to each student's desired career path. Eligible candidates should be enrolled in an academic bachelors or post graduate degree program maintaining a GPA of 3.0 or higher. The ERCOT Engineer Development Program (EDP) is a 12- to 16-month, self-paced program geared toward entry-level engineers looking to start a career in the power industry. Through the program, an EDP Engineer receives one-on-one mentoring, specialized training, and exposure to the work performed by each of the engineering groups at ERCOT. The program allows engineers to develop the fundamental skills necessary to reach their full potential while gaining an understanding of the types of engineering work ERCOT has to offer. EDP management supports participants each step of the way as they progress through the program. Upon completion, graduates are placed as full-time engineers within one of ERCOT’s engineering groups. The GMS Development Program (GDP) is designed to provide entry-level and early career professionals with the skills necessary to become successful Power System and Computer Engineers. The program, which is based in ERCOT’s Grid and Market Solutions (GMS) Department, will provide experience in day-to-day work and instruction in the fundamentals of electric power systems engineering, grid and market applications, software programming, and IT service and operations management. The GDP offers one-on-one mentoring, training, field trips, and special assignments. These assignments allow GDP engineers to become knowledgeable and familiar with the various business areas at ERCOT. The GMS leadership team prepares GDP engineers for a future career at ERCOT in power systems and computer engineering. The System Operator Development Program (ODP) is intended to combine real-time daily operations in an exciting work setting to prepare participants with the vital skills necessary to be successful in such a critical position — providing 24x7x365 on-demand support to manage the flow of electric power to more than 26 million Texas customers. If you are new to the industry, this program introduces you to the Bulk Electric System by combining introductory courses with the NERC Certification Exam Preparation Program in preparation to pass the NERC Certification Exam.