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VP, Contact Center Platform & AI Analytics

GenStone

GenStone is seeking a VP, Customer Contact Administration in Tampa, Florida, to own the enterprise strategy for customer contact technologies. The role involves overseeing the NICE CXone platform and ensuring exceptional customer experiences across various channels. Qualified candidates will possess a Bachelor's degree in a related field and extensive experience in contact center technology, with strong leadership and project management skills. This position offers competitive compensation, including a hiring range of $150,000 to $175,000 annually and bonuses. #J-18808-Ljbffr GenStone

Vacancy posted 2 days ago
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