Call Center Service Dispatcher

Job Description

Job Description

Summary of Duties:  

Manage and coordinate the scheduling and dispatching of our technicians. Serve as the primary point of contact between customers and technicians. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask effectively in a fast-paced environment. 

Essential Duties and Responsibilities  

• Ensure quality customer experience by relaying detailed and accurate information to the technicians in the field. 

• Record and reports service calls.

• Participates in training for professional development. 

• Updates customers on technician progress.

• Submits work orders. 

• Processes work order invoices. 

• Collects on customer accounts. 

• Process technician work orders. 

• Handles dispatching for service departments.

• Provides customer service to customers and technicians. 

• Be available for additional duties as assigned.

Why Premier?

Premier Service Company, Inc. is not just a company; we're a legacy of excellence spanning nearly 30 years. From our humble beginnings with 7 dedicated employees, we've blossomed into an industry leader with a fleet of over 100 trucks and a team of over 200 skilled professionals. We've been Keeping You Safe & Comfortable since 1992, and now, we're looking for individuals who are ready to play a crucial role in our journey of providing top-notch service to the Tuscaloosa community.

 

Here's what we offer

• Premier is a well-known company with top-notch services in HVAC, Electrical, Plumbing and Utilities
• Offers professional development opportunities partnering with Skilled Trades of West Alabama: Jumpstart & Apprenticeship Programs
• Competitive Wages
• Great benefits, paid vacations & holidays
• Family-oriented company events

 

Preferred Qualifications

• 
  High School Diploma or General Education Development Diploma.
• 
  Customer Service experience is preferred.
• Call Center experience preferred.
• HVAC experience preferred.
• Dispatching Experience.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."