Logistics Coordinator

Job Description

Job Description

Our Mission:
Touch Lives. Improve Outcomes. BioTouch is a single-source, international provider for all mission-critical kitting and logistics needs. We partner with a wide range of medical facilities and healthcare providers to bring a higher level of care to healthcare delivery. Simply put, we are doing our part in the healthcare specialty logistics arena!

Our Role:
The Logistics Coordinator will support operational activities related to the transportation of supplies, kits, and biological specimens. Responsibilities will include tracking shipments from the point of pickup through to delivery. The position will act as a key liaison between both external and internal partners. This is a full-time opportunity, with the option for hybrid remote work, Tuesday through Saturday. Responsibilities Your Impact:

• Efficiently and effectively track shipments with an emphasis on proactive troubleshooting, communication and intervention  -Order, track, and report pickup and deliveries
• Demonstrate ability to continuously improve day-to-day logistics, streamline work-flows and work diligently to provide quality support and build strong vendor relations
• Update and manage daily logistics reports - Send daily reports of transit transactions
• Effectively manage carriers to standard operating procedures and service level agreements
• Familiarity with standard logistics concepts, practices, and procedures
• Monitor and trend carrier performance
• Monitor carrier dashboard
• Effectively communicate with customers across management levels
• Demonstrate excellent customer service skills
• Execute service strategies and programs for problem resolution
• Manage and update BioTouch systems as needed for Client profiles
• Other duties as assigned

Required Skills What You Bring:

• Requires a high school diploma or equivalent; some college preferred.
• 2 years’ experience in a service related area
• All prospective employees must pass a background and drug check

What We Need:

• Knowledge of shipping logistics preferred
• Knowledge of UPS and FedEx network and shipping services
• Strong PC skills required including use of MS Office applications
• Ability to develop a strong understanding of our products and services to effectively handle inbound and outbound calls
• Ability to prioritize and shift priorities quickly as need dictates
• Proficient verbal and written communication skills
• Team oriented with commitment to the success of the team and organizational goals
• Ability to meet tight deadlines
• Willingness to work shift work and overtime as required

What You’ll Get:
Medical, Dental, Vision after 30 days
HSA and PPO plans available
Company paid Life Insurance, AD&D, and Long Term Disability
401(k) with generous company match after 90 days
Supplemental Voluntary Benefits like Short Term Disability, Critical Illness, Accident, and Hospital Indemnity
Employee Assistance Program
$500 Referral Bonus Available!