Personal Banker

About Working At Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is focused on our people and the communities we serve. Compensation Range Hourly: $20.55 - $25.05 (Amount based on relevant experience, skills, and competencies.) About This Job Our Personal Bankers are personable, goal‑oriented, and passionate about improving customers’ financial health. In this retail banking role you will develop long‑lasting relationships with customers, colleagues, and other areas of the business. Your goal is to uncover financial needs and provide appropriate solutions. Responsibilities Receive the tools, resources, and training you need to be successful and have opportunities to advance your career. Deliver an excellent customer experience both in person and over the phone to meet customers’ financial needs. Actively listen to customers so you can make appropriate recommendations that match their needs. Educate customers on a variety of retail products and digital solutions to improve their financial wellness. Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements. Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified. Earn more than your base pay through a quarterly incentive program. Essential Functions Interact with customers both in person and over the phone to ensure their financial needs are met through needs‑based conversations and sales fulfillment. Actively listen, understand, and make recommendations of products and services based on customer needs to achieve individual and team sales and service goals. Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals. Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements. Identify complex financial needs and refer customers to bank specialists when appropriate. Perform other duties as assigned. Knowledge, Skills & Abilities Required Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in person and over the phone. Ability to meet personal and branch sales and customer services expectations. Motivated and organized self‑starter with strong attention to detail and the ability to manage multiple priorities. Team player with excellent written, verbal, and interpersonal communication skills. Ability to remain adaptable to a variety of situations with an optimistic outlook aligned with our culture and core values. Proficient with Microsoft Word, Excel and Outlook. Education & Experience High School diploma or equivalent combination of education and experience required. 1+ year of sales or customer service experience required. Experience working in an environment with individual and team sales goals preferred. Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education. For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report. Benefits Eligible for employer‑sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. Career development, education assistance, and voluntary supplemental benefits are also offered. Location: 1090 Schnucks Woods Mill Plaza, St. Louis, Missouri 63017 Time Type: Part time #J-18808-Ljbffr