Manager, Service and Repair Ops

Date Posted: 2026-08-05 Country: United States of America Location: OT385: SV - RENO, NV 725 Trademark Drive, RENO, NV, 89521 USA. Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator is seeking a passionate and driven individual to join and lead our service and repair operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. Typical Day Serve as the sole on-site Supervisor for our Reno office. Ensure field employee safety and quality of service in your territory Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards Ensure effective and efficient allocation of available resources such as manpower and materials Conduct field education training with field workforce Improve efficiencies, managing route schedules and callback rates Understand how to provide technical support to field staff, either self-provided or redirected to other experts Authorize repair orders and tracking completion Lead change toward better efficiency and communication Qualifications High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years) Elevator industry experience is desired, but not required Experience working with a team of technicians is required Leadership experience is required Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment Strong computer and technology skills, business acumen and a passion for customer service Travel is required within your territory, driver’s license as required for your territory What’s In it For Me You will receive a long-term employment contract with the world market leader in a crisis-proof industry. Benefits: 401(k) plan that includes generous company match and a separate automatic retirement contribution Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment Three weeks paid vacation and paid company holidays Paid sick leave - Employee assistance and wellness incentive programs Life insurance and disability coverage Voluntary benefits, such as legal, pet, home, and auto insurance Birth/adoption and parental leave benefits Adoption assistance Tuition reimbursement program Peer recognition and service anniversary awards, as well as spot performance bonus opportunities Salary Transparency The salary range for this role is $120,000 to $160,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. Work Authorization Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position. If you would like to learn more about environmental, social and governance (ESG) at Otis We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world. Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at View email address on click.appcast.io. Privacy Policy and Terms: #J-18808-Ljbffr Otis Worldwide Corporation