Sportsbook Ticket Writer, Part Time (Caesars New Orleans)

Sportsbook Ticket WriterThe Sportsbook Ticket Writer is the face of our retail operation. By providing a high level of customer service to both regulars and "novice bettors", they will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, the Ticket Writer will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.How You Will Create the ExtraordinaryProvide a top tier level of customer service that encourages customers to come back repeatedlyDon't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control boardBecome familiar with our betting options and be able to strike up conversations with customers regarding those optionsWork to resolve customer disputes/complaints and escalate to direct supervisor when neededBe a positive team member and work collaboratively with other team members and your leadership teamEnsure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standardsOther duties as assignedWhat You Will NeedMust have basic computer knowledge (Email, MS Excel, internet, etc.)Must have a minimum of 1 years of cash handling experience in a work settingH.S. Diploma, GED, or equivalent preferred21+ years of age or olderSuccessfully pass a drug screen and background checkAble to obtain a gaming license from the Gaming Control Board and other jurisdictions where deemed necessaryHigh level of customer serviceAbility to work a flexible schedule: nights, weekends, and some holidays is preferredPresent yourself in a professional mannerStrong communication skills, both written and verbalAbility to do simple mathUnderstanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Control BoardA FEW MORE THINGS:Must be able to stand for extended periods of timeMust be able to lift, pull or push 25 lbs.Must be able write for extended periods of timeMust be able to twist, bend or reach with no significant boundariesThis position may be exposed to a smoke-filled environmentAbout UsAt Caesars Digital, We Don't Just Play the Game — We Set the Standard.As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it.Ready to make your mark on the Empire?Explore our open roles and discover how you can help shape the future of gaming.Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.Job InfoJob Identification 86342Job Category Retail SportsbookJob Schedule Part timeLocations Caesars New Orleans (On-site)