Customer Success Manager

Company Description

Our clients organization has grown to become one of the largest manufacturers and service providers of "big data" to the hotel, food service and retail industries.

They offer IT solutions and data platform services to a vast array of industries and offer innovative products and technologies to the Global market.

This is an extremely exciting time for them and the opportunity for growth is exponential. If you have been wanting to join a startup environment software company that has the financial backing of Global Giant Leader look no further!

Job Mission:
To support our global team in North America, we're looking for a driven, self-motivated Hospitality Implementation Manager to be responsible for our on-boarding processes with new and existing customers. Setup and coordinate the implementation of o products while delivering a quality solution for the customer and representing the company values and goals.
Key Areas of Responsibility:
• Analyze customer needs and configure the systems to their specific requirements.
• Be the point of contact and regional liaison to our organization's local resources throughout the onboarding process and go live.
• Strong Product understanding and integrations knowledge.
• Strong background in SAAS implementation.
• Produce and communicate daily updates to the management team.
• Assist with support cases and answering operational and application requests after go live.
• Coordinate installations of our products.
• Setup new accounts and/or features.
• Training local organizational resources on our platform and products.
• Primary point of contact for all post-sales activities including but not limited to customer onboarding, product training, technical support, and assigned account management activities.
• Identify areas for implementation improvement.
Interaction: Sales teams / Project manager team. communicate and interact with cross-functional teams internally and with their designated clients.

Requirements / Qualifications:
• Excellent communication and interpersonal skills with experience of working with stakeholders and customers at all levels. - must have
• Knowledge or previous experience of working in the Hospitality industry and PMS/POS/SAAS solutions, within food and beverage or front office.
• Good problem-solving skills in a customer-facing role and ability to work and quickly adapt in a multi-tasked and fast-paced environment.
• Driven, self-motivated, enthusiastic and with a "can-do" attitude.
• Willingness and ability to travel internationally (after covid-19 restrictions are removed).
• Ability to quickly learn the company's various IT solutions.
• A high level of accuracy and attention to detail is required.
• Technologically savvy.