Field Service Engineer

Field Service Engineer

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

Your Role

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software, and networking products as well as operating systems.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems. Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Delivers fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
• Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing, and R&D to provide solutions to customers.
• May have knowledge of third-party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• May qualify leads.
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.

Qualifications

Your Profile:

• Bachelors or Master Degree in chemistry, biochemistry, analytical chemistry, or other life science field required; may consider candidates with an equivalent combination of education, training, and related experience.
• 2+ years relevant work experience including familiarity with analytical instrumentation, automation, and dissolution.
• Ability to work through complex repairs, installations, and scheduled services (PM/OQ) in a customer facing capacity.
• Ability to solve, high impact problems related to product availability; typically system/solution focused.
• Excellent verbal and written communication skills are a must.
• Strong customer relationship skills are needed.
• Must be available to travel overnight up to 75% of the time.
• A valid driver's license is required for this role.

About Agilent: Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek––so they can do what they do best: improve the world around us.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support