House Monitor

Mission Depaul USA supports homeless and marginalized people, providing people experiencing homelessness with purpose and hope for a positive future. Our vision is that everyone has a place to call home and a stake in his or her community. In cities across the nation, we meet people where they are to address their needs. Through a combination of homelessness services and a growing social enterprise portfolio, Depaul USA is innovating and bringing real solutions to those facing homelessness. Job Details FLSA Classification: Non‑Exempt Hours: Part Time and PRN Responsible To: Program Coordinator Direct Reports: None Location: St. Lazare House Salary: $15.30 an hour, paid bi‑weekly Title House Monitor Job Summary The House Monitor (HM) works under the direction of the Life Coach and reports directly to the Program Coordinator. The HM is responsible for supporting the safety, security, and daily functioning of the facility during assigned shifts, while providing respectful and supportive engagement with residents. Primary Duties and Responsibilities This role supports a 24/7 residential program environment and requires shift‑based coverage across all hours of operation. Perform hourly rounds of the entire facility to ensure the building is safe and secure; report any problems to the next shift and emergencies to the Program Coordinator immediately. Check in with each resident during the shift, build professional relationships, and assist residents with difficult or problematic situations in a sensitive and supportive manner. Assist the Life Coach by engaging tenants in achieving their individual goals and supporting activities and group participation. Apply trauma‑informed care principles in all interactions with tenants, volunteers, staff, and guests. Monitor security cameras and document any unusual behavior or circumstances in the shift log. Maintain accurate, professional, and informative shift log notes, detailing all relevant tenant interactions and observations throughout the shift. Additional Duties and Responsibilities Assist with apartment turnover between tenants, including cleaning, packing belongings, and other unit preparation tasks as needed. Additional hours may be available based on program needs and assignment to maintenance, housekeeping, or facility support functions. Communicate availability for scheduled, PRN, and on‑call shifts to the Program Coordinator in a timely manner. Attend and participate in staff meetings as requested. Participate in at least one annual professional development opportunity to remain informed on best practices and continue professional growth. General Responsibilities Stays informed of current local and national events, trends, and issues that impact Depaul USA’s work with the homeless. Strives continuously to develop the role in collaboration with the supervisor to ensure that all tasks are undertaken effectively and appropriately, meeting the strategic goals and objectives of Depaul USA. Participates in internal and external meetings as required and attends training events, conferences, and other functions as necessary. Ensures adherence to all Depaul USA policies and procedures, particularly those relating to Health and Safety, Safeguarding, Code of Practice, and Confidentiality. Contributes to the effective implementation of Depaul USA’s Equal Opportunities Policy as it affects both the organization and its work with this client group. Undertakes the role professionally, always maintaining a high‑quality work standard and always working in accordance with the Vision, Mission, and Values of Depaul USA. Undertakes any other duties that may be required which are commensurate with the role. Qualifications High school diploma or GED required. At least one year of experience working with individuals experiencing homelessness, disability, or other vulnerable populations. Experience in a residential, shelter, or direct service environment strongly preferred. Strong verbal communication and interpersonal skills, with the ability to engage residents in a professional and supportive manner. Ability to remain calm, exercise sound judgment, and respond appropriately in high‑stress or emergent situations. Basic computer proficiency, including ability to complete shift logs and documentation accurately and in a timely manner. Ability to work independently while contributing to a team‑based, collaborative environment. First Aid/CPR certification required or ability to obtain within 60 days of hire. Preferred Skills The ideal House Monitor will have experience working in human services or direct care settings supporting individuals experiencing homelessness, housing instability, disability, or other complex needs. This role requires the ability to maintain a safe and supportive residential environment while engaging residents in a respectful, trauma‑informed manner. Experience in residential programs, shelters, or other 24/7 service environments is highly preferred. The ideal candidate will also demonstrate strong situational awareness, communication skills, and the ability to respond appropriately in a dynamic environment, and possess the following: Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. In the course of performing the job, the person in this position typically spends time sitting, standing, climbing stairs, walking, driving, carrying (20 lbs), lifting (20 lbs), operating a computer keyboard, and making and receiving telephone calls. Subjected to outside environmental conditions. Work Schedule This is a 24/7 program with flexible Monday–Sunday scheduling, including weekends, overnight shifts, and PRN/as‑needed coverage. Additional hours may be available based on program needs and if assigned to support maintenance and housekeeping tasks. Benefits Sick leave and 10 Observed Holidays 401(k) Retirement plan with employer matching Employee Assistance Program Background Checks A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Depaul USA. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current Depaul USA employees who apply for the position. Declaration This job description is intended to accurately reflect the position's duties, responsibilities, and requirements. It is not intended to be and should not be construed as an all‑inclusive list of all the responsibilities, skills, or working conditions associated with the position. Depaul USA and management reserve the right to modify, add, or remove duties and assign other tasks as necessary. Equal Opportunity Employment Statement Depaul USA is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. #J-18808-Ljbffr Depaul USA