Service Manager

Job Details Job Title: Service Manager Business Function: Management Branch Name: MHC Kenworth-Denton Date: 02-03-2026 Address: 2269 N Masch Branch Road Bldg 1, Denton, TX Job Overview & Essential Functions Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Manager. The role of the Service Manager is responsible for the day-to-day operation of the branch's Service Department in compliance with established policies and procedures. Responsibilities Plan, direct, and control the day-to-day activities of the Service Department to meet growth and profit objectives. Formulate major objectives, specific plans, procedures, and programs for the Service Department. Evaluate department results and performance against objectives. Maintain the highest quality standards in serving customers and identifying their needs. Assess present and future needs, trends, problems, and profit opportunities of the Service Department. Establish short and long‑term operating and financial objectives for the department. Ensure approved policies and objectives are clearly understood and effectively applied. Formulate annual and monthly sales, profit objectives, and expense budgets in accordance with company goals. Review and appraise results of activities within the department and take appropriate action. Travel with outside sales force to customer locations regularly to promote the Service Department and dealerships. Work with the Parts Manager and outside sales force proactively to improve labor sales efforts. Maintain appropriate communication within and between all departments within the branch. Promote safe work habits and ensure safety rules are followed. Develop and maintain policies and practices that ensure positive employee and customer relations. Stay informed about competition, market conditions, and department operations, and keep the Branch Manager informed. Coordinate processing of warranty claims with the Warranty Manager. Administer warranties and policy adjustments fairly and honestly for customers, dealerships, and vendors. Perform other duties as assigned by a supervisor. Safety‑Sensitive This position is safety‑sensitive. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety. Qualifications CDL preferred. Minimum four years of experience in a related field. Excellent leadership and communication skills. Previous supervisory experience. Positive can‑do attitude. Strong work ethics and commitment to extra hours when needed. Benefits Competitive salary. Medical, dental and prescription insurance. Disability and life insurance. Paid time off program. 401(k) and profit sharing with employer match. Flexible spending account. Internal promotion opportunities. On‑the‑job training. Equal Opportunity Employer Statement Equal Opportunity Employer / Veterans / Disabled. #J-18808-Ljbffr Defense Mechanics Inc