Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Ive been a State Farm agent since 1996, with over 35 years of experience with the company. That longevity has helped build a stable, knowledgeable agency focused on strong customer relationships and consistent service.

We stay connected to the community as a member of the Bentonville Chamber of Commerce, supporting local growth and relationships.

For our team, we offer a 401(k), health benefits, and a strong focus on work-life balance.

Our office culture is experienced, supportive, and team-oriented. Were looking for someone who is dependable, motivated, and enjoys helping others - someone who wants to grow with a team that values stability, service, and long-term success.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Dewayne Trichell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.