Family Service Counselor

DIOCESE OF TUCSON CATHOLIC CEMETERIES
JOB DESCRIPTION

Job Title: Family Service Counselor Exempt Status: Non-Exempt

Department/Location: Holy Hope Cemetery / Tucson, AZ


Status: Full Time

Primary Function:
Under the direction of the Family Service Counselor Supervisor, the primary responsibility of the Family Service Counselor is to offer and sell cemetery products and services to all individuals and families who are candidates for cemetery arrangements; both at-need and pre-need. The Employee shall be a minister of the Gospel and Catholic Teaching behaviorally while at work and in his/her personal life, "...Live in a manner worthy of the call you have received." (Eph. 4:1)

Essential Duties and Responsibilities:

• Recognize and support the unique Catholic Mission of the Diocese by speaking, acting, and instructing consistent with the teachings of the Roman Catholic Church. The employee may not espouse, in word or deed, any doctrine inconsistent with the teachings of the Roman Catholic Church.
• Give evidence of living Gospel values by being an active member of a faith community and being open to the importance of a personal faith journey; strive to model the teaching of Jesus by attitude and example.
• Interact with Families to provide accurate information in response to inquiries about products and services
• Educate families on the options and products available based on Families' needs and interests
• Write and record orders for property, merchandise, and services
• Attends their families' cemetery services and provides guidance to Funeral Directors
• Provide ongoing support to families after sales and burial in order to resolve concerns and maintain rapport
• Record families' interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Conform with all cemetery policies and local, state and federal laws relating to the handling of human remains
• Secure pre-need marketing and outreach contacts outside of at-need services
• Participate in special community events organized and held at the cemeteries such as Memorial Day Mass, All Souls Day Mass, Advent Mass and others that may be planned.
• Provide support to management and administrative personnel as necessary
• Perform other duties as assigned by the Family Service Manager

Physical / Mental Requirements: Requires coordination and manual dexterity, normal mental and visual ability; ability to lift as required in normal office environment. Exposure to outdoor activities

Required Activities: Walking, sitting, standing, stooping, reaching, talking, hearing, carrying, and keyboarding. Withstand exposure to extreme temperatures when providing coverage for one (or more) burial services.

Basic Qualifications:

• Possess a valid driver's license and access to an insured automobile
• Attention to detail and well organized
• Perform multiple tasks simultaneously and work with a sense of urgency.
• Dependable, responsible and team player
• Excellent communications skills including written, verbal, and presentation Ability to maintain confidentiality with regards to records and services
• Project management skills and ability to manage multiple tasks simultaneously
• Professional appearance

Education and Experience:

• Post high school sales training or education or equivalent cemetery sales experience
• Two years of experience in sales or customer service
• Strong computer skills

Other Skills and Abilities:

• Bi-lingual (Spanish, English) very highly desirable

Covenants of Employment:

Catholic Cemeteries is a Roman Catholic religious organization and that all employees are expected to respect and conduct themselves in accordance with the values, teachings, and morals of the Roman Catholic Church and by Arizona state law. Under the "Zero Tolerance Policy", no one will be knowingly assigned or retained to serve in the Diocese when that person is determined to have engaged in the abuse of a minor or to have violated boundaries in dealing with minors.