Wireless Retail Sales Specialist - Cincinnati, OH

At Consumer Cellular, we are redefining Retail! At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you’re someone who believes work should feel meaningful, relationships should come before transactions, and service should feel human, you’ll fit right in here. As part of our retail team, you won’t just sell phones and plans, you’ll build relationships. You’ll guide guests through decisions with patience and expertise. You’ll create moments that turn first‑time visitors into lifelong customers. We’re expanding rapidly across the country, bringing in‑person support and personalized service to more communities than ever before. That growth means opportunity for leadership development, skill‑building, and career progression. What You Will Do At Consumer Cellular, we go above and beyond to make sure our guests have everything they need and nothing they don’t. We’re not just here to sell phones. We’re here to build real relationships. Honestly? It feels more like friendship. We’re transforming the retail experience by doing things differently. When guests walk into our stores, they’re greeted with smiles, a space that feels more like a living room than a wireless store, and a team that genuinely loves what they do. That’s where you come in. Brand Ambassador – While orange is our color, we are best known for our outstanding customer service. You create a welcoming, comfortable store environment where every guest feels valued. You bring your authentic self to work each day, modeling positivity, professionalism, and our core belief that Happy Employees make Happy Customers. Relationship Builder – You build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation. You guide interactions toward solutions that meet guest needs while supporting store performance goals. You focus on building loyalty — not just completing transactions. Product and Services Enthusiast – You will confidently sell devices, plans and services, translating technology into simple, real‑world conversations. You stay current on promotions, product updates, and tools, consistently working toward individual and team performance goals. Account Management – You manage guest appointments and proactively review customer accounts to recommend the best plans and offers. You serve as a problem solver and investigator, ensuring accounts are accurate and well‑documented while delivering a seamless, professional experience every time. Compensation & Hours The wage for this position is between $18.50-$19.25/hour, plus uncapped commission. This position is classified as modified full‑time, with a work schedule ranging from 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility. What You Will Need High school diploma required. Minimum 6 months of retail customer service experience (Wireless sales experience preferred). Demonstrated ability to meet or exceed sales goals. Experience operating a POS system with strong attention to transaction accuracy. Proficient with Microsoft Office (Word, Excel and PowerPoint). Flexible availability, including evening and weekends. Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items. Requires the ability to move around the store, assist customers and maneuver merchandise when necessary. Pre-employment Background Check & Drug Screen Pre-employment Background Check And Drug Screen Is Required. Pay & Benefits Minimum Salary: $36,750 Maximum Salary: $46,200 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing. Competitive base pay with potential for shift differential, overtime and bonus pay Bonus eligibility is subject to active employment and compliance with company policies at the time of payout. Additional details are outlined in the applicable written bonus plan. Medical insurance (98% company-paid for full-time employee only coverage) Dental and Vision insurance (100% company-paid for full-time employee only coverage) 401(k) company match of 100% up to 6% of your pay Discounted Consumer Cellular wireless phone plan for employees Paid Time Off (PTO) available following a 30-day waiting period* 6 company-paid holidays plus 16 hours of floating holiday accrual per year Flexible Spending Accounts (FSA) for health care and dependent care expenses Life and AD&DD insurance equal to 1x your annual earnings (100% company-paid) Long-Term Disability insurance (100% company-paid) Employee Assistance Program (100% company-paid) Education reimbursement Employee rewards program Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions. #J-18808-Ljbffr Consumer Cellular, Inc.