Strategic Lead, Customer Success & Operations

Appian is hiring a Customer Success Strategy and Operations professional to join their team in Falls Church, VA. The position involves leading customer satisfaction programs and enhancing customer experiences through strategic initiatives. The ideal candidate will have over 8 years in Customer Success Management, particularly in an enterprise SaaS environment, with strong analytical skills and experience in developing customer health frameworks. Appian values in-person collaboration and expects employees to be in the office 4-5 days a week. #J-18808-Ljbffr Appian