Program Manager, Housing Stability and Linkage

Role: Program Manager, Housing Stability and Linkage

Reports to: Assistant Director, Housing Stability and Linkage

Program: 1700-Coordinated Entry System

Department: Coordinated Entry

Location: The Nest - 222 South Hill St. 7th Floor, Los Angeles, CA 90012

Setting: Hybrid


Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 3

Summary:

The Program Manager for the Housing Stability and Linkage Team is responsible for the oversight, implementation, and continuous improvement of a high-impact program, Renter Aid, designed to prevent homelessness and promote housing stability for renters across Los Angeles County. This role leads a multi-disciplinary team providing triage, assessment, resource navigation, and linkage to financial assistance and supportive services.

The Program Manager ensures program compliance with funder requirements, and alignments with LACAHSA's mission to expand equitable access to housing resources. The position requires a strong leader who can balance strategic oversight with day-to-day operations, foster staff development, and build partnerships across systems of care.

Essential Duties and Responsibilities:

• Lead the planning, implementation, and ongoing management of the Housing Stability and Linkage component of the LACAHSA-funded Renter Aid program.
• Provide oversight to a team of Housing Stability Linkage Team Case Managers, ensuring end-to-end service delivery is provided to program applicants within a timely manner and in accordance with the scope of services.
• Monitor program performance using data-driven approaches; implement continuous quality improvement strategies.
• Provide supervisorial support and oversight, and quality assurance for staff related to caseloads, scheduling, data integrity and contract goals or program changes.
• Ensure staff are trained and using the assessment and prioritization tool in a timely manner to assess housing barriers of Renter Aid applications who are unstably housing and at-risk of homelessness to determine housing and service needs.
• Ensure that Case Management staff are Developing a housing stabilization plan for each participant, in accordance with the statement of work.
• Support the completion of a prioritization tool with each participant/household to determine vulnerability and risk level, and determine eligibility and appropriate level of assistance based on each unique applicant situation
• Provide ongoing monitoring of program spending and budget.
• Communicate team needs, and update and maintain the tracking of reports as requested by supervisor to ensure project deliverables are being met.
• Use progressive assistance lens when reviewing and monitoring financial requests for the program to ensure that requests are in alignment with scope of services as outlined by our funders and that each request appropriately meets the needs of program clients.
• Stay informed on the Scope of Required Services (SRS) as outlined by our funders.
• Collaborate and network with funders, and ISM partners, to improve program partnerships and coordination.
• Collaborate with Central Fiscal Agent and Legal Assistance providers to submit both financial assistance requests and legal referrals in a timely manner to prevent further jeopardization of housing status.
• Work in conjunction with legal service entities to facilitate the workflow between case management and legal service support.
• Refer to credit counseling and other services necessary to assist program participants with critical skills related to budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
• Document all services identified and provided, referrals made, and participant feedback.
• Support staff around advocating for and actively assists individuals in obtaining services (e.g. benefits, mental health, substance abuse, housing referrals, financial assistance, home based services, training, medical services, mentoring and socialization).
• Ensure data is being entered and tracked in a timely and accurate manner into HMIS, or electronic database selected by funders.
• Keep data, charts, and productivity trackers up to date.
• Monitoring and reporting on program outcomes and working in conjunction with fiscal agent to track program spending targets
• Ensure that all Annual Reviews are completed in a timely manner.
• Provide oversight regarding hiring and ensure Diverse and Equitable hiring practices to appropriately reflect the diversity of the population served.
• Ensure OSHA reports on completed on a monthly basis.
• Ensure that staff complete all required trainings and are in compliance with contract training obligations.
• Other duties as assigned

Qualifications:

• Bachelor's degree OR High School Diploma/GED/Equivalent AND minimum of two (2) years of case management experience in social services or similar field
• One (1) year management/supervisory experience in social services or similar field
• Able to communicate and interact with subcontractors, service providers and community partners in a culturally competent manner

Preferred Qualifications:

• Bilingual Spanish preferred

Job Description Work Environment:

• Field (may need to travel) and indoor office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist, and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.


With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.


The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.


Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates