Operations Manager

Job Description BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY . As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933! The Operations Manager manages the operations and personnel for locations with approximately 430 truck units comprised of one or more locations. Roles including Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians, Service Employees and/or a Parts Responsible Person report to you and are there to support the needs of the assigned location. The Operations Manager must be able to accomplish results through the effective delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. Ops Managers are responsible for ensuring that financial requirements are being met while balancing the needs of the customers against the requirements of the business. This position is responsible for the management of location(s) performance against comprehensive metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all Ryder FMS Shop positions, the Ops Manager is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the field Operations Manager, or Quality Assurance Manager roles. Shop Location: Montebello, CA Hours: 8AM TO 5PM Schedule: Monday -Friday Salary | Paid Weekly! | Bonus Eligible Here it from people who work here! Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. You thought that was it? Take a look at a few of these: Ryder's most recently been named \"Top Company for Women to Work for in Transportation\" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies ( ", & one of “Reader's Choice Excellence Awards ( " by Inbound Logistics. What about our green initiative…?We have the largest EV footprint in the U.S.In addition to that, Verizon has recognized Ryder with their \"Supplier Environmental Excellence Award ( " Essential Functions Operations Management:Responsible for the oversight of work analysis, vehicle planning and scheduling,schedulingand assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.Directly involved in strategic Labor Planning by evaluating incoming work andallocatingresources, balancing shift schedules,establishingoperating hours, and level loading workload to maximize efficiency and productivity.Responsible foroptimizinglabor at the shop, and ensuring theoptimalmix of straight time, O/T and Outside Repair.Responsible foroptimizingshift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.Oversee the execution of the Workflow Management process. Labor Management:Provides leadership, training and development to a management team assigned to the branch(es) to include the Operations Manager, Operations Supervisors, TechniciansInCharge and Customer Service Coordinators.Responsible for Performance Management of all assigned personnel.Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.Evaluates and makes recommendations for future staffing based on changes to the business environment.Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning Customer Management:Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.Responsible foroptimizingvehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promisedobjectivesbased upon customer requirements.Oversight to ensure successful execution of the Customer Communication Protocol.Partner with the Sales Team to ensure proper scoping of prospective new business opportunities andidentifyopportunities for growth withinexistingcustomer base.Collaborate withSalesTeam to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.Conduct customer visits and Annual Reviews as required by the Customer Care Plan Financial Management:Directly involved in strategic financial planning by developing budgetary forecasts and implementing cost control measures related to maintenance operations budget and location P&A statement to meetshort and long termfinancial goals.Directly responsible for successful execution of Maintenance Initiatives toattainor exceed specified financial targets.Work with vendor sourcinggrouptoidentifypotential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy ofthird partyinvoices and the quality of worked outsourced to vendors.Oversight and exception management of Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation.Responsible for the successful execution of the customer bill back process to include identification,reviewand approval of bill back opportunities. Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity.Responsible for the successful execution of the Warranty process and maximizing warranty recovery.Ensure data integrity in the Shop Management Online system. Asset Management:Directs his/her management teamin order tomaintainthe appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop.Prioritize and approve shop tooling and equipment requirements based on needs and scope.Management and oversight of vehicle specifications and vehiclein-service/out-serviceprocess.Provide expert insight during business unit asset management review.Ensure all vehicles haverequiredspecifications in SAM.Oversight of Parts Inventory management,policiesand procedures Quality Management:Involved in strategic quality planning by developing corrective action and counter measures to operational quality issues.Oversight of Quality Inspection of PM &repairs, including In Process Reviewsof non-PM work.Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components isoptimized.Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives.Ensure Cleanliness and quality of repair for all maintained vehicles.Accountable for maintenance of all relevant documentationrequiredto meet and/or exceed local, state, federal, as well as customer requirements.Comply with Safety and EPA regulations and requirements Additional Responsibilities Performs other duties as assigned. Skills and Abilities Strong senseof personal accountability and a proventrack recordof achieving desired results Strong verbal and written communication skills Ability to work with reporting systems to pull data for analysis and decision making (preferred) Demonstratedcommitment to a safe work environment, qualityexecutionand customer service asevidencedbypreviousexperience and performancetrack record Ability to build strong customer relationships Demonstratedcustomer service focus,work flowanalysis and management skills Demonstrates problem solving skills Solvescomplex operational problems withassistance Resolves critical customer issues with minimalassistance Able to lead, train and develop a self-directed workforce, including effective delegation skills and ability to manage assigned responsibilities Ability to create andmaintainprofessional relationships within all levels of the organization (peers, work groups, customers, supervisors) Ability to work independently and as a member of a team Flexibility tooperateand self-driven to excel in a fast-paced environment Capable of multi-tasking, highly organized, with excellent time management skills Detail oriented with excellent follow-up practices Exposure to working with strategic labor, financial,operating, quality,safetyand asset processes as well as related metricsrequired Maintenance and Technical experience in a shop environment preferred Experience using Microsoft word andexcel intermediatepreferred Experience with Fleet Management Software preferred Qualifications H.S. diploma/GEDrequired Associate's degree preferred Four (4) years or more experience in an operations environment ordemonstratedsuccess in a Ryder role. required Three (3) years or more supervisory experience. required Exposure to working with strategic labor, financial,operating, quality,safetyand asset processes as well as related metrics. required Job Category: Maintenance Our Culture & Commitment At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. Compensation Information The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type Salaried Minimum Pay Range: $85,000 Maximum Pay Range: $85,000 Benefits Information For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. #J-18808-Ljbffr Ryder System, Inc.