Assistant General Manager

Assistant General Manager We are pleased to announce a wonderful opportunity for an Assistant General Manager. Responsibilities Participate in sales calls and site visits with members of the sales team to acquire new business or close on business Review financial reports and statements and work to determine areas of concern and improve performance Coach and support hotel team members to effectively manage wages and controllable expenses Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters Ensure service, technical skills, and other training occurs throughout the property Establish and maintain open, collaborative relationships with direct reports and entire team Establish a presence with team members on property and actively solicits team member feedback and utilize an "open door" policy Hire team members who demonstrate strong functional expertise, creativity, and leadership Observe service behaviors of team members and provides feedback to individuals and/or supervisors. Review comment cards, guest survey results, and other data to identify areas of improvement with team members Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriate Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members Requirements You have previous hotel management experience with a proven success in leadership of teams and guest service results You have prior experience with direct sales efforts producing at least 50% market mix of total revenues and overall strong financial knowledge You have at least a high school diploma with a college degree preferred You have a valid driver’s license from the appropriate state You have exceptional time management and multitasking skills You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel Physical Requirements Must be able to walk and stand for extended periods of time as the job dictates. Travel Requirements This position requires up to 10% travel. Travel is outside the local area and overnight. Benefits Medical insurance options Dental and vision insurance 401(k) with company match Company provided life insurance Tuition assistance Paid time off Paid holiday time Travel discounts Additional benefits #J-18808-Ljbffr