Card Fraud Specialist

The Card Fraud Specialist is responsible for member fraud and dispute claims from start to finish in conjunction with our card processors and vendors, as applicable. The person in this role will identify fraud trends from filed claims and work with appropriate departments to mitigate losses. This position must assist in fulfilling the mission of the credit union and act on our value proposition in order to build loyalty with our membership.


As a member of the support team of our organization, the Card Fraud Specialist will:

• Be focused on accuracy in all areas of the role.
• Ensure clear and focused communication both internally and externally.
• Identify ways to improve processes and increase efficiency.
• Offer help and suggestions that will build internal and external loyalty.

Essential Functions and Responsibilities:

• Consistently provide outstanding service focusing on member service and member loyalty skills.
• Maintain thorough knowledge of State and Federal regulations and regulations specifically related to VISA.
• Process all phases of the fraud, including initial claim, arbitration, member adjustments, or closeout within specified regulatory timeframes.
• Analyze debit fraud and dispute claims and documentation to determine valid disputes. File valid disputes through appropriate channels.
• Monitor open cases and take actions as necessary, including communication with members.
• Determine losses and prepare information for charge-off.
• Monitor CAMS alerts for Debit and Credit Cards.
• Optimize processes for this role and maintain ongoing documentation of those processes and procedures. Provide training to other department staff as necessary.
• Process returned payments, adjustments, and fee refunds as outlined.
• Assist internal and external members with inquiries beyond the scope of Member Experience. Refer problems that are beyond their authority to appropriate team members.

Salary and Benefits:

• Starting salary is $21.22 per hour.
• Comprehensive insurance options including Health, Dental, and Vision for full-time employees.
• 401K eligibility, including company match program.
• Generous paid time off benefits.

UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.


UICCU has been named a Best Place to Work for the past 9 years!

Experience
Three years to five years of similar or related experience.

Education
(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized trianing courses conducted by vendors, or (4) job-speficifc skills acquired through and apprenticeship program.


Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Location
This is an in-office position but may be located in any of our branches, including Champaign-Urbana, Bloomington-Normal, and Danville.