Healthcare Systems Operations & Performance Lead

Manager-System Operations and Performance Full-time Salary Range Minimum : $52.95 Salary Range Maximum: $71.49 Compensation: USD 110,136 - USD 148,699 - yearly The System Operations and Performance Manager will lead planning and implementation activities for all Northwestern Health Network Facilities. This will include the development budgets, work plans and metrics and coordination of internal and external resources to execute activities. The System Operations and Performance Manager will work closely with managers, directors, and clinicians to develop and monitor work plans to achieve the department’s strategic goals and objectives. Additionally, the System Operations and Performance Manager leads people by using communication skills to build trusting interdisciplinary relationships; engages in conflict management, coaching, mentoring, succession planning, and staff development; fosters an environment for shared decision making. Responsibilities: Assist with day to day business operations at NMH (i.e. managing blanket POs, monthly financial reporting, ad hoc analysis etc.) Manage NMH routine capital process: reviewing requests, recommending prioritization, submitting projects etc. Support both NMH and system budgeting process Oversee OR billers and Periop Informatics team Lead system wide financial improvement projects (i.e. improving supply cost per case, enhancing financial reporting etc.) Core Function: System Operations Performance Manager Lead the development and implementation of approaches to attain top decile performance in safety, quality, financial and operational efficiency throughout the system Apply project management, group facilitation, and change management skills to lead large, complex projects Monitor outcomes, track trends, and develop improvement plans to achieve system projects Accountable for structure and processes to improve efficiency and quality outcomes, including the facilitation of system committee meetings Summarize and present project information to a variety of audiences including both executive leadership and front-line staff Manage teams that support the day-to-day operations and performance management. For example: Operations analysts Billing specialists that support posting charges Basic Core Skills: Work collaboratively across functions and hospitals, facilitating meetings to drive work forward while valuing unique skills and capabilities of each participant Establish and execute effective and efficient communication mechanisms which enable continuous exchange of project status, ideas and information, and project developments among team members, NM Executives (project sponsors) and vendor partners. Customer Focus Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations. Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate. Analytical Mindset Strives to be a data driven leader and decision maker – utilizing data to guide decisions and achieve optimal outcomes Has the ability to conduct complex data analysis Translates organizational vision into a unit or service area vision that engages team members in contributing to and achieving that vision. Commitment to establish and maintain a team environment that embodies inclusion, empathy, and respect Provides feedback to improve employee performance and engagement Seeks new ideas from a wide range of sources; encourages others to share knowledge and best practices. Continuously identifies opportunities for personal professional development Foster a culture of learning, mentorship, and professional development in our pursuit to be better Promote a psychologically safe environment that encourages sharing errors and ideas to encourage continuous quality improvement Required: Minimum of 2 years of people leadership experience Expertise in Microsoft: Word, Excel, Power Point Demonstrated project management and organizational skills, demonstrated analysis and problem-solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization. Experience managing large, complex projects Exceptional communication and change management skills Holds general business acumen Ability to summarize and present information to a variety of audiences Preferred: Minimum of 2 years’ experience in a healthcare environment Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. #J-18808-Ljbffr Northwestern Memorial Healthcare