Asset Protection Officer, Westfield Valley Fair - Part Time

Asset Protection Officer, Westfield Valley Fair - Part Time Job Overview As an Asset Protection Officer (APO), you are the first point of contact for our customers and play a vital role in delivering a safe and welcoming environment. Stationed at key entry points or high‑shortage areas, your visible presence helps deter theft and minimize risk while reinforcing our commitment to hospitality and customer care. You serve as both a protector and a brand ambassador—maintaining situational awareness, responding calmly to incidents, and partnering with store teams to ensure a seamless, secure, and service‑driven shopping experience. Responsibilities Maintain a visible and reassuring presence at high‑traffic entrances and high‑shortage areas to deter theft and identify suspicious behavior. Assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives. Accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting. Conduct operational audits and complete assigned Asset Protection tasks as directed. Partner closely with store teams to promote a safe environment and support a culture of excellent customer service. Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and handling of evidence. Provide testimony in both criminal and civil legal proceedings as needed. Respond to medical situations and facilitate basic first aid for customers and colleagues. Handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity. Comfortable with technology and two‑way communication devices. Excellent interpersonal skills, working effectively with colleagues at all levels and across departments. Qualifications Flexible availability including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality. Understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Excellent communication and customer service skills. Physical ability to talk, lift, stand for at least two consecutive hours, lift at least 30 lbs, and perform stooping, kneeling, crouching, ladder climbing, and reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Proficiency with computers and handheld equipment for register transactions. Essential Physical Requirements This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 30 lbs. Stooping, kneeling, crouching, climbing ladders. Reaching, including above eye level. Benefits We offer competitive pay and benefits including health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, and opportunities for career growth. Additional benefits include: Merchandise discounts. Performance‑based incentives. Annual merit review. Employee Assistance Program with mental health counseling and legal/financial advice. Access the full menu of benefits offerings at Additional Information This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Additional benefit details are available at #J-18808-Ljbffr Macy's