Patient Services Representative

Good Shepherd Rehabilitation Network

Allentown, PA

JOB SUMMARY
- Enhances clinicians' effectiveness by providing information management support, which includes answering and triaging phone calls, scheduling patients visits, verifying and securing both initial and ongoing insurance coverage for therapy services, and providing patients with relevant information concerning their insurance coverage.
ESSENTIAL FUNCTIONS
- Office Skills
  - Demonstrates excellent interpersonal communication skills that translate across the phone, e-mail and in person.
  - Effectively and efficiently schedules patients' initial and follow up visits as needed.
  - Greets patients & visitors; Registers patients.
  - Assists with answering & triaging referral telephone calls; demonstrates the ability to understand and differentiate between the different types of therapy.
  - Utilizes patient EMR system
  - Collects and verifies insurance information for new and existing patients who have a change in insurance during course of care.
    - Attains correct insurance benefit information from insurers.
    - Communicates benefits, and potential financial responsibility to patients.
    - Collects patient copays at time of service and consolidates payments on a weekly/daily basis based on location.
    - Follows up with patients who have out-of-pocket costs.
    - Communicates with and resolves patient questions regarding insurance and benefits.
  - Obtains authorization for necessary services from insurers for patient
    - Performs accurate and timely maintenance of authorization functions, referrals and visit limit tracking in Cerner.
    - Prevents disruption of service by securing necessary authorizations prior to the end date after consulting with therapist.
    - Answers patient calls regarding authorization questions.
    - Researches denials due to authorization or referral issues to determine cause and resolution; resubmits claims after gathering necessary information.
  - Assists in obtaining patient satisfaction surveys
  - Performs other duties as requested
- Documentation
  - Accurately utilizes patient EMR system
  - Accurately copies record when requested
  - Accurately tracks the need for insurance reauthorizations for patients
- Team Effort
  - Identifies work unit issues & implements solutions
  - Orients new staff
  - Demonstrates flexibility to help others (provide coverage, adjust work schedule to meet needs)
  - Shares knowledge with others
  - Embraces change and promotes a positive work environment
  - Demonstrates management skills by prioritizing, organizing and completing job responsibilities.
- PROTECTS CUSTOMER AND ORGANIZATION INFROMATION
  - By keeping information confidential, following Good Shepherd's policy and procedures for release of information, maintaining secure medical records and maintaining security for the contents of the business office.
QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  - Education
    - High School Diploma required
    - Associate's Degree preferred
  - Work Experience
    - 1-2 years of experience in an administrative position with computer skills required
    - Prior health insurance experience preferred
  - Licenses / Certifications
    - Basic Life Support / CPR, as a healthcare provider, per the American Heart Association preferred

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Patient Services Representative in Allentown, PA vacancy

Patient Services Representative
...Patient Services Representative Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high...
Suggested
Valley Health Partners
Allentown, PA
3 days ago
Patient Services Representative
...with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience. Job Duties Performs a...
Suggested
Local area
Monday to Friday
Shift work
HNL Lab Medicine
Allentown, PA
4 days ago
Patient Services Representative
...Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley... ...within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience. Job Duties...
Suggested
Local area
Monday to Friday
Shift work
Day shift
Lehigh Valley Hospital
Allentown, PA
23 hours ago
Patient Services Representative
...Patient Services Representative Spark Orthodontics is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients. As a Patient Services Representative, you will be our patients' first point of contact...
Suggested
Work at office
Chord Specialty Dental Partners
Freemansburg, PA
3 days ago
Patient Service Representative
...to provide primary and preventative health and wellness services in the Lehigh Valley, regardless of a person's ability to... ...depending on the needs of the agency. NHCLV is seeking Patient Services Representatives for both the medical and dental departments. Job Summary...
Suggested
Neighborhood Health Centers of the Lehigh Valley
Bethlehem, PA
2 days ago
Patient Service Representative Lehigh and Hope
$17 - $22 per hour
...Patient Service Representative Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core...
Hourly pay
Work at office
Immediate start
RadNet
Cherryville, PA
3 days ago
Patient Access Representative (Part Time, Days)
...Patient Access Representative St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our... ...and provider information, verifying insurances, point of service cash collections, work queues, etc. Communicates and coordinates...
16 hours
Part time
Work at office
St. Luke's Hospital
Fountain Hill, PA
4 days ago
ED Patient Access Representative (Full Time, Evenings)
...in the communities we serve, regardless of a patient's ability to pay for health care. The Patient Access Representative is responsible for the entire scope of the registration... ...information, verifying insurances, point of service cash collections, work queues, etc....
Full time
Work at office
Afternoon shift
St. Luke's Hospital
Allentown, PA
23 hours ago
Patient Care Representative
$20 - $26 per hour
...new treatments, technologies, and add new specialties and services. It is all part of our mission to chart a bold new course... ...any great healthcare organization. Why You’ll Love this Patient Care Representative Job! 42 North Dental is committed to helping our supported...
Hourly pay
Full time
Local area
42 North Dental
Hellertown, PA
23 hours ago
UNIT CLERK
...supporting the behavioral and mental health needs of children, families, and communities. Since 1882, we have offered psychiatric hospital services, residential treatment programs, accredited educational services, and foster care programs. Our team works in an environment...
KidsPeace
Orefield, PA
12 hours ago
Patient Coordinator
$18 - $20 per hour
...Patient Experience Coordinator At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling...
Full time
Flexible hours
Night shift
Aspen Dental
Allentown, PA
1 day ago
Medical Receptionist 1
.... Together, we deliver world-class eye care and an exceptional patient experience. We offer medical, dental, and vision coverage, a... ...medical recordswhile ensuring every patient receives outstanding service. What You'll Do Greet and assist patients with...
Work at office
Ophthalmic Consultants Of Long Island
Allentown, PA
1 day ago
Customer Service Sales Representative
...dependable, positive, and enjoy helping people, we'd love to meet you. What You'll Do Meet with customers to explain products and services. Answer customer questions and provide excellent service. Build positive relationships with new and existing customers....
Weekly pay
Full time
Crown Impact Corporations
Allentown, PA
8 days ago
Customer Service Sales Representative
...Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products...
Weekly pay
Full time
Local area
Remote work
Work from home
Zuzick & Associates
Allentown, PA
23 hours ago
Patient Services Rep/Receptionist
...Receptionist / Patient Services Representative We are seeking a professional and customer-focused Receptionist / Patient Services Representative to support a busy medical practice with six practitioners. This individual will serve as the first point of contact for patients...
Work at office
Partners Personnel
Coopersburg, PA
1 day ago
Patient Care Coordinator
...Patient Care Coordinator We are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most. We are seeking talented, passionate individuals...
Weekly pay
CareRing Health
Allentown, PA
23 hours ago
Client Service Support Rep
$20 per hour
...Paychex Job Opportunity Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-...
Local area
Flexible hours
Paychex
Allentown, PA
2 days ago
Bilingual Spanish Retail Sales Consultant
$16.25 - $17.65 per hour
...your commission happens with the power of AT&T’s full suite of products at your fingertips - the latest devices and personalized services that bring friends, families and communities closer together. Let’s talk about what to expect: On the sales floor, you’ll use a...
Full time
Temporary work
Local area
Flexible hours
AT&T
Whitehall, PA
3 days ago
Customer Service Representatives
...Customer Service Representatives Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly...
Immediate start
Flexible hours
Weekend work
Afternoon shift
Pizza Hut
Allentown, PA
4 days ago
Customer Service Representative - Hybrid
$26 - $40 per hour
...Customer Service Representative Work Your Magic with us! Start your next chapter and join EMD Electronics. Ready to explore, break barriers,... ...passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious...
Hourly pay
Work at office
Local area
Work from home
EMD Millipore
Allentown, PA
3 days ago
Customer Service Representative
...POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/BookkeeperFLSA STATUS: Non-ExemptJOB SUMMARY:To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end...
Redner's Warehouse Markets
Allentown, PA
4 days ago
Flexible, Part-time Customer Service/Sales Representative
...to work part-time around classes in a role that can improve presentation skills, time management skills, and networking. Sales representatives present Cutco cutlery through preset virtual or in-person appointments. Previous sales experience or knowledge is not required...
Weekly pay
Extra income
Temporary work
Part time
Work from home
Flexible hours
Vector Marketing
Allentown, PA
23 hours ago
Customer Service Representative
Airgas, Inc. - - Responsibilities: Process incoming orders from multiple platforms and generate quotes; Manage assigned accounts and advance customer satisfaction; Provide product recommendations and check pricing and delivery status; Identify and resolve customer concerns...
Airgas
Allentown, PA
2 days ago
Customer Service Representative
...Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...
Start working today
Local area
U-Haul
Whitehall, PA
7 days ago
Customer Service Representative
Americold - 7150 Ambassador Drive - Responsibilities: Respond to customer inquiries and handle complaints concerning orders and shipments; Process orders and schedule loads; Serve as liaison between customer and warehouse for invoicing and account changes; Provide clerical...
Americold
Allentown, PA
2 days ago
Customer Service Representative
...Redner's Markets - 80 Lehigh Street - Responsibilities: Promote customer goodwill by providing high standards of customer service.; Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.; Prepare and...
Redner's Markets
Allentown, PA
2 days ago
Customer Service Representative - Hybrid
...The Customer Service Representative in Allentown, PA serves as the primary customer interface for order management and issue resolution. The role supports the business by providing high-quality service, meeting customer requests, and ensuring overall Customer Service,...
Lanxess AG
Allentown, PA
3 days ago
Customer Service Representative
$23 per hour
...Customer Service Representative The Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with vendors and promoting our organization...
Work at office
Remote work
DoALL Sawing Products
Allentown, PA
1 day ago
Healthcare Customer Service Representative
$25 per hour
[Patient Service / Remote] - Anywhere in U.S. / Up to $25-hr / Health-Dental-Vision-Life-Disability / HSA-FSA / Retirement Savings: 40... ...Personal-Holidays-Sickness - As a Healthcare Customer Service Representative, you will: Provide exceptional customer service to patients...
Immediate start
Remote work
University Physicians
Whitehall, PA
4 days ago
Member Service Representative
...he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective...
Local area
Shift work
Planet Fitness
Allentown, PA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Patient Services Representative. Be the first to apply!