Customer Service Representative

About Us At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you are stepping into a career with a mission and purpose - and not just a job. Whether you are in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you will have a full network of support - from local team leaders, veterinary experts, and a dedicated Support Center that is here to help. Your voice matters here. Your work has a purpose, and we are here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you. Job Summary As our clients’ first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you will help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners. Key Responsibilities Client Communication & Scheduling Answer calls promptly with professional, friendly service Schedule appointments based on client needs and veterinarian availability Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets’ care on track Call clients to schedule appointments, check on pets’ progress, etc. Client Relations & Service Greet clients warmly and ensure a positive experience throughout their visit Use active listening to gather important medical information and triage inquiries, directing complex questions to the medical team Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives Managing Patient Information & Technology Update client and patient records in our practice management system with accuracy and efficiency Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims Maintain organized records of client communications and appointments to streamline operations Support the Medical Team & Practice Operations Provide clients with accurate post-visit instructions, including medication schedules and follow-up care Help maintain a clean, organized reception area and assist with daily practice operations as needed Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store Qualifications High school diploma or equivalent work experience required Excellent communication skills and a strong desire to provide compassionate, client-focused service Prior customer service experience, preferably in a veterinary or healthcare setting Basic proficiency with technology, including scheduling software and online communication platforms Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods Working Conditions Must be able to work in a fast-paced, dynamic environment Occasional lifting up to 40 pounds independently and physical tasks may be required Other miscellaneous duties as assigned Benefits Tailored development programs, mentorship, and career pathing to help you achieve your unique goals Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being Health, dental, vision, life insurance, and mental health resources to support your overall well-being Generous paid time off and holidays, because your personal time matters A supportive, collaborative environment where everyone feels a sense of belonging Please note: Any benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. #J-18808-Ljbffr