Program & Outreach Support Coordinator

Job Description

Job Description

Under the direction of the Statewide Director and in close collaboration with Program and Outreach Managers, the Program & Outreach Support Coordinator provides coordination, communication, and administrative support for WRTP | BIG STEP programming and outreach activities. This role supports participant workflow, intake, data management, and operational coordination, and plays a critical role in tracking participants from initial inquiry through enrollment and program completion.

Essential Duties and Responsibilities

• Greet and direct participants, partners, clients, and guests in a professional and consistent manner.
• Report to the Statewide Director and collaborate with regional Program and Outreach Managers to ensure high‑quality customer service for all participants.
• Communicate program offerings, enrollment steps, and eligibility requirements to prospective and current participants.
• Perform accurate data entry and maintenance in ETO, Excel, and other agency tracking systems.
• Schedule orientations, classes, assessments, and meetings as assigned.
• Conduct initial participant intake and coordinate assessment scheduling.
• Follow up on incomplete applications, documentation needs, and next steps with participants.
• Provide event logistics support, including registration, attendance tracking, and basic reporting.
• Support reporting needs, including data cleanup, tracking, and generation of basic reports.
• Maintain partner and contact lists and support outreach coordination efforts.
• Assist with special projects and operational needs as assigned.
• Perform clerical and front‑office responsibilities, including directing a wide variety of inquiries accurately and professionally.
• Maintain strict confidentiality of participant files, agency records, business lists, and contractual information.
• Represent WRTP | BIG STEP, members, and partners professionally at all times.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be all‑inclusive. Duties, responsibilities, and work assignments may be modified or reassigned in accordance with the applicable Collective Bargaining Agreement.

Requirements

• Ability to work up to 40 hours per week; schedule may include some evenings and Saturdays based on program needs.
• General knowledge of workforce development and/or experience supporting youth or adult training programs preferred.
• Knowledge of the construction industry and Wisconsin Apprenticeship system preferred.
• Some college coursework preferred but not required.
• Strong computer skills, including proficiency with Microsoft Office (Teams, Word, Excel) and the ability to learn new databases and systems.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Demonstrated ability to work collaboratively within a diverse, multidisciplinary, and dynamic team environment.
• Ability to prioritize tasks, manage multiple responsibilities, and identify opportunities for improved efficiency.
• Familiarity with federal and state workforce programs (e.g., WIOA, FSET, DOL/DWD programs) preferred.
• Ability to successfully pass a background check.
• Ability to travel within Wisconsin as needed.
• The Neenah office is the designated home office for this position, and the successful candidate is expected to regularly report to that location.
• Physical requirements include regular computer work, occasional standing and walking, lifting of office materials under 20 pounds, mobility within office and training environments, and reliable transportation.

WRTP | BIG STEP is an equal opportunity and ADA‑compliant employer. We comply with all federal, state, and local fair employment laws, including EEO and ADA requirements. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the Americans with Disabilities Act of 1990. WRTP | BIG STEP encourages applications from individuals of all backgrounds; protected and unprotected.

Benefits

• Health Insurance - Employer pays 85% health premium
• Dental and Vision Insurance (single or family) – 100% Employer paid
• Life Insurance, Accidental Death & Dismemberment Insurance – 100% Employer paid
• Short Term & Long-Term Disability Insurance – 100% Employer paid
• 10 vacation days after 90 days of employment and up to 9 personal days annually (pro-rated 1st year)
• 14 Paid Holidays annually
• 10% of monthly salary contributed to retirement accounts
• Position Description: Represented, Non-Exempt
• Hours: Full time, 40 hours/week
• Pay $25 per hour.