Credit & Collections Representative

Collections Specialist

Sciex LLC

Redwood City, CA

This position is responsible for ensuring customer collections are received according to agreed payment terms. This self-motivated position performs business to business collections while working with management and sales to deliver consistent customer service while reaching and exceeding monthly goals & company objectives.

Key Responsibilities:

• Improve day sales outstanding ("DSO") to current company monthly/yearly goal
• Ensure all past due accounts have been contacted while enforcing agreed payment terms
• Work with customers to schedule payment arrangements on upcoming and past due invoices
• Convert accounts to ACH/checks from credit card payments as well as promote electronic invoicing
• Update account information to ensure contact and other required information is current
• Resolve any invoice discrepancies in a timely manner to ensure payment is received appropriately
• Communicate with field personnel to discuss any problem accounts/situations to meet a common goal