Consumer Resolution Specialist (Call Center)

$18 - $20 per hour

Glasser and Glasser, PLC

Position Description
• Job Description : The Consumer Resolution Specialist is responsible for working with consumers to develop payment plans and resolutions for outstanding debt.

Bilingual Spanish is a PLUS!

1-2 years of high-volume collections experience required.

Responsibilities:

Knowledge of debt collection laws to include the FDCPA.
Work assigned accounts to develop recovery strategies that work for consumers and clients.
Resolve consumers concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation.
Proven time management and organization skills a must.
Experience negotiating in a collections call center environment. Proven performance in debt recovery is preferred.
Capability to communicate effectively both verbally and in writing.

Experience:

Sales Experience
Customer Service
Call Center

All employment offers are conditioned on passing a preemployment drug screen and background check.

Type: Full-time

Pay: $18.00 to $20.00 per HOUR

Apply

Vacancy posted 1 day ago

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