General Merchandise Department Manager

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: GM Department Manager

Department: General Merchandise

FLSA: Non-Exempt

General Function:

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the best quality product at a competitive retail price.

Core Competencies

• Partnerships

• Growth mindset

• Results oriented

• Customer focused

• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Health Wellness Home, Store Operations, and Perishables

Positions that Report to you: GM Department Employees

Primary Duties and Responsibilities:

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.

• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.

• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

• Makes an effort to learn customers’ names and to address them by name whenever possible.

• Assists customers by: (examples include)

• escorting them to the products they’re looking for

• securing products that are out of reach

• loading or unloading heavy items

• making note of and passing along customer suggestions or requests

• performing other tasks in every way possible to enhance the shopping experience.

• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.

• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.

• Determines department goals with store director.

• Determines weekly work schedule and establishes a daily work plan for the department.

• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.

• Communicates with employees regarding sales and ideas.

• Handles and satisfies customer issues.

• Figures retail pricing and insures correct pricing.

• Extends invoices, posts invoices, and oversees department bookkeeping procedures.

• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and write ads.

• Conducts inventory of the department.

• Plans displays, promotions, and determines pre-orders.

• Insures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.

• Understands and troubleshoots equipment and ensures maintenance is performed.

• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

• Adheres to company policies and individual store guidelines.

• Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities:

• Ensures pricing is competitive in the market area.

• Attends meetings and seminars and participates in continuing education.

• Fills displays and works in the sales area.

• Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.

• Performs departmental duties as needed.

• Assists in other areas of the store as needed.

• Performs other job related duties and special projects as required.

Supervisory Responsibilities:

Instructing, assigning, reviewing, and planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

• Ability to do arithmetic calculations involving fractions, decimals, and percentages.

• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience:

High school diploma and one to three years of similar or related work experience.

Physical Requirements:

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is exposed to dirt, noise, and equipment movement hazards on a daily basis. Has occasional exposure to electrical shock. This is a fast pace work environment.

Equipment Used to Perform Job:

Pallet jack, computer, two-wheeler, telephone, C.A.R.S. system, box cutter, and calculator.

Financial Responsibility:

Responsible for purchasing product for the department.

Contacts:

Has daily contact with suppliers/vendors, and the general public.

Confidentiality:

Has access to confidential information including pricing.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.