Student Account Representative

Student Account Representative

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply Now link/button.

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Please see Special Instructions for more details.
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Position Details

Position Information
Division
Finance and Administration

Department
Bursar

Working Title
Student Accounts Representative

Vacancy Type
Full-Time Temporary

Min T/E Requirements
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

FTE
1

Recruitment Range
$15 per hour

Anticipated Hiring Range
$15 per hour

Number of vacancies
1

Position #
000000

FLSA Status
Non-Exempt

Months per year
12

Work Schedule =e.g. 8-500
8:00 a.m. - 5:00 p.m.

Work Schedule Type
Monday - Friday

Primary Purpose of Organization Unit

Primary Purpose of Position
In the process of determining the status of student accounts and following established collection procedures, this position establishes good working relationships with students, parents, university personnel and other agencies. Prepares and processes bills for students who are behind in paying their student accounts. When an account remains delinquent and payments cannot be arranged a hold is place on the student's account. Assists with submission of delinquent accounts to the Attorney General's Office and collection agencies and NC Department of Revenue.

Job Description
Day to day operations include collecting funds and generating receipts for both student and non-student payments, ensuring that all funds go to the correct account by using the proper external indicator and sub code, answering phone calls and emails. Balance cash drawer daily with total funds in drawer against total receipts generate. Follow-up on any discrepancies such as overages and shortages. Ensure that all voided receipts are clearly marked with the original copy and that there are two signatures present. Use Pennant software to add or cancel meal plans for students. This position is highly visible while representing the Controller's Office/Finance and Administration assisting students, parents, and third-party representatives relative to payment of educational expenses.

Management Preference
n/a

Lic or Certification required by statute or regulation

Posting Information
Job Opening Date
07/26/2026

Job Closing Date

Open Until Filled
Yes

Posting Category
Administrative Support

Posting Number
NP00401

Quick Link to Posting

Special Instructions to Applicants
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Applicant Documents



Required Documents

1. C V/Resume
2. Cover Letter

Optional Documents




Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. *
   How did you hear about this employment opportunity?
   
   
   • Agency Referral
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