Medical Collections Specialist

Job Description

Job Description

Location: Langhorne, PA
Schedule: Full-Time | Monday–Friday | 8:00 AM–4:30 PM

About the Role

We are a fast-growing, employee-focused healthcare organization seeking a Self-Pay Collector / Medical Collections Associate to join our team in Langhorne, PA. This is an excellent opportunity for a detail-oriented professional who enjoys helping patients navigate billing and insurance-related matters in a supportive and friendly office environment

Position Summary

The Self-Pay Collector / Medical Collections Associate is responsible for working directly with patients to resolve outstanding balances, answer billing inquiries, process payments, and assist with health insurance claim resolution involving multiple payers. The ideal candidate will have strong communication skills, excellent attention to detail, and a customer-service-oriented approach.

Key Responsibilities

• Send monthly patient billing statements.
• Assist patients with questions regarding account balances and billing inquiries.
• Establish and manage payment arrangements and payment plans.
• Handle incoming calls related to patient accounts and collections.
• Process payments, including credit card transactions.
• Maintain accurate records of payments, refunds, and account activity.
• Investigate and assist in resolving billing errors and discrepancies.
• Coordinate with collection agencies when necessary.
• Provide updates, account status reports, and recommendations to management.
• Complete additional duties and special projects as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Previous experience in medical collections, self-pay collections, medical billing, or healthcare revenue cycle preferred.
• Knowledge of health insurance claims and medical billing processes is highly desirable.
• Strong computer proficiency and ability to learn new systems.
• Excellent telephone communication and customer service skills.
• Strong organizational and time-management abilities.
• Exceptional attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive patient information.
• Comfortable working in a fast-paced environment with changing priorities.
• Knowledge of state and federal collection regulations is a plus.