Verification Specialist

Verification Specialist

A company in Laguna Niguel is seeking a detail-oriented Verification Specialist to conduct thorough screenings, ensure compliance, and provide exceptional service. This is a temp to hire position. The shift is Monday to Friday 8AM to 5PM. The pay is $18-22/hr based on experience and training will be provided.

Key Responsibilities:

• Conduct thorough and efficient research to verify the accuracy of information provided by candidates, ensuring that the screening process progresses smoothly and within designated timelines.
• Process background reports in strict adherence to current reporting guidelines and industry standards, maintaining integrity and confidentiality throughout.
• Conduct drug and alcohol screenings as part of the verification process.
• Provide prompt follow-up and follow-through on all requests, reports, and escalations, ensuring that no task is left unresolved or overlooked.
• Adhere to prescribed scripts and guided call paths within the software platform to ensure consistency and efficiency in communication with candidates and colleagues.
• Maintain an up-to-date and comprehensive understanding of all current guidelines and regulations relevant to the screening process.
• Ensure the accuracy and timely delivery of all reports, meeting or exceeding established turnaround times.
• Communicate with candidates and peers with tact, diplomacy, and professionalism, fostering positive relationships and a supportive work environment.
• Cultivate a mindset of continuous improvement, actively seeking opportunities to enhance processes and procedures for greater efficiency and effectiveness.
• Remain open to cross-training in other functions outside of immediate responsibilities, contributing to a flexible and adaptable team dynamic.
• May participate in mentoring, training, and coaching of new team members within the immediate team, contributing to their professional development and success.
• Track and report results in accordance with company guidelines and policies, ensuring transparency and accountability in all activities.

Job Requirements:

• College degree preferred but not necessary with equivalent experience
• 1 to 3 years of office experience
• Strong interpersonal skills
• Ability to maintain composure and handle disputes and escalated customer issues with professionalism.
• Exceptional organizational and problem-solving abilities.
• Bilingual proficiency is advantageous.
• Analytical thinking skills to evaluate, resolve, or escalate client requests/issues as needed.
• Ability to communicate effectively at all levels within the organization (internally and externally).
• Team player mindset with the ability to collaborate effectively in a team environment.

• Medical, Dental and Vision Insurance
• Telemedicine 24/7
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short-Term and Long-Term Disability
• Health Savings & Flexible Spending Accounts (if applicable)
• 401(k) Retirement Plan

Compensation / Pay Rate (Up to): $18.00 - $22.00 Per Hour