Remote Operations Lead, Enterprise Contact Center Transformation

ICF Olson

ICF Olson is seeking an Operations Lead to oversee day-to-day operations for a large federal contact center and to drive modernization across multiple customer support organizations. The role collaborates with program management and government stakeholders to deliver a unified enterprise customer engagement capability.

The position requires strong operational leadership, business acumen, and experience guiding large-scale contact center transformation within a federal context.

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Vacancy posted 3 days ago

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