Member Relationship Officer

Location: Green Bay, WI Schedule: Full-Time | Monday-Friday | 8:00 AM - 5:00 PM About The Opportunity We are seeking a customer-focused Member Relationship Officer to help create exceptional member experiences while building long-term relationships. This role combines financial services, consumer lending, account management, customer service, and sales. The ideal candidate is passionate about helping individuals achieve their financial goals while identifying solutions that meet their needs. Key Responsibilities Build strong relationships with members through meaningful conversations and exceptional service. Assist members with consumer lending needs, including gathering information and supporting loan decision processes. Open, maintain, and service deposit accounts including checking, savings, CDs, and IRAs. Process member transactions accurately and efficiently. Resolve account issues and provide effective problem resolution. Educate members on financial products, lending options, and value-added services. Identify opportunities to recommend products and services that align with member needs. Collaborate with internal partners and specialists to provide comprehensive financial solutions. Meet individual and team performance goals. Represent the organization professionally within the community. Required Qualifications Minimum 1-2 years of sales and customer service experience. Strong relationship-building and communication skills. Experience identifying needs and recommending products or solutions. Excellent verbal, written, and active listening skills. Strong attention to detail and organizational abilities. Proficiency with Microsoft Office applications. Preferred Qualifications Previous banking, credit union, or financial services experience. Consumer lending experience. Experience opening and maintaining deposit accounts. Financial counseling or related certifications. Bilingual language skills. What We’re Looking For Customer-focused mindset Strong sales aptitude Problem-solving skills Professional communication Ability to build trust and rapport Team-oriented approach Commitment to delivering outstanding service Compensation & Benefits Salary: $46,000 - $54,000 annually Medical, dental, and vision insurance Life insurance Short-term and long-term disability coverage 401(k) with company contributions and matching opportunities Paid time off Paid volunteer time off Career growth and advancement opportunities Collaborative and supportive team environment Job Type & Location This is a Permanent position based out of Green Bay, WI. Pay And Benefits The pay range for this position is $46000.00 - $54000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, and paid time off! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off! Workplace Type This is a fully onsite position in Green Bay,WI. Application Deadline This position is anticipated to close on Sep 1, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess... By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr